Experienced Customer Service Representative - Airport Operations

As a key member of the arenaflex team, you will play a vital role in ensuring the smooth operation of airport customer service, providing exceptional experiences for our customers, and contributing to the success of our mission to transport cargo safely and efficiently. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of cargo transportation services, committed to excellence in safety, customer satisfaction, and operational efficiency. Our team of dedicated professionals works tirelessly to ensure that our customers' cargo arrives safely and on time, every time. As a member of our team, you will be part of a dynamic and supportive environment that values innovation, teamwork, and continuous learning.

Key Responsibilities

As an Experienced Customer Service Representative - Airport Operations, your primary responsibilities will include:

• Safely handling and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections and accurate routing
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related risks
• Operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
• Utilizing baggage scanners and computers to ensure accurate baggage routing and customer satisfaction
• Collaborating with colleagues to achieve operational efficiency and customer satisfaction goals
• Adhering to safety protocols and procedures to ensure a safe working environment
• Providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner

Work Environment and Schedule

As an airport-based role, you will be required to work in a fast-paced environment with varying weather conditions. Shifts will be based on operational needs, with a range of early morning to overnight shifts. You will work between 20 and 40 hours per week, depending on your seniority and the needs of the team.

Benefits and Perks

arenaflex offers a comprehensive benefits package to support your physical, emotional, and financial well-being. As a valued member of our team, you will enjoy:

• Competitive salary and regular pay increases
• Industry-leading profit-sharing program and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you will need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals who are committed to excellence in safety, customer satisfaction, and operational efficiency. Apply Job! Apply for this job