Experienced Customer Service Representative – Club Support Center
Join arenaflex, a leading membership warehouse club, in our Club Support Center, where we're committed to providing outstanding service and convenience to our members. As an Experienced Customer Service Representative, you'll be part of a collaborative and inclusive environment where all team members can learn, grow, and be their authentic selves. Together, we're dedicated to delivering unbeatable value and exceptional service to our members and communities.
About arenaflex
arenaflex is a leading operator of membership warehouse clubs in the Eastern United States, with over 235 clubs, 165 BJ's Gas locations, and eight distribution centers. We were the first retailer to introduce the warehouse club concept in the northeastern United States, providing a curated assortment of grocery, general merchandise, gasoline, and ancillary services. Our omnichannel capabilities further enhance our differentiated shopping experience.
Benefits of Working at arenaflex
* arenaflex pays weekly
- Eligible for free BJ's Inner Circle and Supplemental membership(s)
- Generous time off programs to support busy lifestyles
+ Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
- Benefit plans for your changing needs
+ Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
- 401(k) plan with company match (must be at least 18 years old)
Job Summary
As an Experienced Customer Service Representative, you'll be responsible for executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks, and providing excellent and efficient member service. You'll also handle merchandise returns, exchanges, pick-ups, and general customer services inquiries. Your primary focus will be on delivering service excellence through all points of contact, resolving and deescalating member concerns, and ensuring a safe and positive environment for our members.
Key Responsibilities and Accountabilities
* Drives and promotes the arenaflex value proposition regarding acquisition, retention, perks, and the Member experience
- Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
- Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
- Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status
- Resolves Member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for members
- Maintains all club policies and procedures
- Performs other duties as assigned, including working in other departments as needed
Qualifications
* Prior front line/customer service or previous sales experience preferred
- Results driven with proven success in goal achievement
- Basic math skills preferred
- Computer proficiency preferred
Work Environment and Physical Demands
* Most of the time is spent frequently remaining in a stationary position on hard surfaces
- May require occasional bending, handling, pulling, reaching, and/or stooping to examine or scan merchandise
- Occasionally requires lifting objects up to 30 pounds
- May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance
- Located in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises
- May have occasional contact with cleaning agents
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career
- Collaborative and inclusive work environment where all team members can learn, grow, and be their authentic selves
- Opportunities for advancement and career growth within the company
Compensation, Perks, and Benefits
* Competitive salary and benefits package
- Generous time off programs and benefit plans
- Opportunities for career growth and advancement
- Collaborative and inclusive work environment
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and inclusive work environment where you can grow and succeed. Apply Now! Apply for this job