Full Time Intake Specialist
This is a remote position. We’re in search of an enthusiastic Full Time Leads Intake Specialist. The successful candidate will receive real-world experience, exceptional training, and valuable exposure to the inner workings of a busy personal injury firm. All equipment and computers will be provided by the law firm. This opportunity will provide the applicant with a rewarding experience that will allow them to help others in a busy environment. If you are interested in this position, please submit your application indicating your interest and relevant work experience. JOB RESPONSIBILITIES Our Leads Specialists are responsible for obtaining all information concerning when, where, and how an injury occurred. They are responsible for noting injuries, along with other important details to help determine what type of case the caller may have, if any. If the caller potentially has a case for a legal matter not related to an injury, the Leads Specialist will send contact information for a different attorney who could potentially help. All potential clients speak with an Intake Specialist before the case is sent to the legal team for review. The Lead Intake Specialists also perform scheduled check in calls to our clients. These calls are not to give the client information on their case status, although they may ask. These calls are set in place to check on the emotional and physical wellbeing of our clients post-injury. This is one way our firm is set apart from other injury law firms. We believe in supporting our clients as fully as possible throughout the duration of their case.
Requirements
Requirements
- Positive demeanor.
- Strong work ethic.
- Ability to learn new computer software quickly.
- Ability to stay focused to get the job done.
- Strong communication skills.
- Goal and deadline-oriented.
- Strong attention to detail.
- Ability to work well in a team environment.
- Legal Intake experience is preferred, although not required.
- Must have experience with customer service on the phone or experience working with a law firm.
Benefits
- Health (Covered at 50% Employer)
- Dental (Group Rate)
- Life & Long Term Disability Insurance (Covered at 100% Employer)
- Paid time off including the following: Vacation, Sick, PTO, Parental leave, Bereavement leave, Day off in the 2nd quarter, Birthday vacation day, etc.
- Ability to earn additional vacation days for meeting Quarterly goals
- Closed for 9 holidays.
- Professional development assistance.
- Gym membership reimbursement.
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