Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX
At arenaflex, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that empower healthcare providers to deliver exceptional patient care. As a key member of our team, the Provider Customer Service Call and Chat Representative plays a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This full-time position involves multi-channel communication, including phone calls and chat, to ensure providers receive timely and accurate information.
About arenaflex
arenaflex is a leading healthcare company that's passionate about improving the lives of millions of people across the globe. We're committed to delivering innovative solutions that address the complex challenges facing the healthcare industry. Our team of dedicated professionals is driven by a shared vision of creating a healthier world, one patient at a time.
Responsibilities
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for:
- Advocating for Providers: Serve as the advocate for healthcare providers by demonstrating accountability and ownership to resolve issues. You'll be the voice of arenaflex, ensuring that providers receive timely and accurate information.
- Multi-Channel Communication: Service providers in a multi-channel environment, including call and concurrent chat as required. You'll be proficient in navigating multiple systems to extract necessary information to resolve and avoid issues.
- Triage and Issue Resolution: Quickly and appropriately triage contacts from healthcare professionals, identifying the needs of the provider and answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
- Collaboration and Communication: Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
- Self-Service Digital Tools: Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.
Requirements
To be successful in this role, you'll need:
- High School Diploma / GED or Equivalent Work Experience: A high school diploma or equivalent work experience is required.
- Age Requirement: You must be at least 18 years of age.
- Customer Service Experience: 1+ years of customer service experience with analyzing and solving customer concerns.
- Computer Skills: Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
- Typing Speed and Accuracy: Ability to type at a speed of greater than or equal to 35-40+ WPM with an accuracy of 90%.
- Availability: Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.
Nice-to-Haves
While not required, experience in a related environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools is a plus. Prior healthcare experience and knowledge of healthcare terminology are also desirable.
Benefits
As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:
- 10 Weeks of Paid Training: Comprehensive training to ensure you're equipped with the skills and knowledge needed to succeed in this role.
- Remote Work Option: Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your physical, emotional, and financial well-being. Join our team and become part of a community that's passionate about making a difference in the lives of millions of people.
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. Apply for this job