Customer Service Representative, Bilingual – Spanish, Part-Time – Weekends
Job Description:
- Assumes responsibility for the effective and professional completion of call center representative functions.
- Receives customer telephone questions and complaints in a professional manner.
- Answers inbound calls in a timely manner.
- Responds to customer inquiries.
- Provides personalized customer service by responding to the needs of the customer.
- Manages and updates customer profile with the status of each customer.
- Coordinate with departments to achieve customer satisfaction.
- Build customer loyalty by meeting customer expectations.
- Evaluate problems of the customers and provide logical lasting solutions.
- File disputes for customers in accordance with Regulation E.
- Replies to all corresponding email.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
- Keeps supervisor informed of significant problems.
- Corresponds with Fraud Department of potential fraudulent activity.
- Maintains effective working relations with the operations department.
Requirements:
- Customer Service Experience.
- English and/or Bilingual (English & Spanish).
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience.
- Time-management skills.
Benefits:
- Medical, Dental, & Vision
- 401(k) Match!
- Paid Time Off
- Life-Disability Insurance
- and more
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