Level 1 Technical Support Associate, Bilingual English/Spanish

Job Description:

• Respond promptly to incoming support calls and emails from dental offices.
• Screen, diagnose, and troubleshoot client issues related to hardware, software, and network connectivity.
• Provide remote technical assistance for digital imaging systems (2D/3D CTs, panoramic machines, intraoral scanners).
• Coordinate with external vendors for escalated support and equipment servicing.
• Document all support cases, troubleshooting steps, and resolutions in the ticketing system.
• Assist in the setup, configuration, and testing of new devices and systems.
• Support practice management software such as Dentrix, Eaglesoft, and Open Dental.

Requirements:

• Fluent in both English and Spanish.
• Foundational experience with networks, including routers, switches, and firewalls.
• Strong understanding of PC and server hardware.
• Solid knowledge of Windows operating systems.
• Proven troubleshooting and technical problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Accountability and strong sense of responsibility.
• Experience supporting or working within dental or healthcare offices.
• A+ Certification or equivalent technical credential.
• Exposure to digital imaging systems such as 2D/3D CTs, panoramic machines, and intraoral scanners.
• Familiarity with dental practice management software such as Dentrix, Eaglesoft, or Open Dental.
• Understanding of HIPAA compliance and data security best practices.
• Fast learner with good common sense and adaptability to new technologies.

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