Patient Intake Coordinator (Bilingual: English/Spanish) - Outpatient Behavioral Health (Fully Remote, Florida)

Applicants without prior healthcare administrative experience will not be considered. Seasons Psychotherapy Associates is a high-volume outpatient behavioral health practice serving clients across Florida. We are hiring an experienced bilingual Patient Intake Coordinator to manage patient intake, scheduling, and insurance verification in a structured, fast-paced remote environment. This role is best suited for candidates who have previously worked in a medical or mental health setting and are comfortable handling high call volume, insurance workflows, and patient coordination independently. Fully remote. Florida-based candidates only.

What You'll Do

Manage a high volume of inbound calls and emails (50+ patient interactions per day)Conduct patient intakes and accurately document information in the EHRSchedule patients based on clinician availability, specialty, and insurance participationVerify insurance eligibility and explain benefits, copays, and next steps clearlyMaintain accurate schedules and documentationCoordinate with clinicians, billing, and administrative staff to resolve issues efficiently Required Experience (Non-Negotiable) Fluent in English and Spanish (spoken and written)2+ years of experience in a medical office, behavioral health practice, or healthcare administrative roleDirect experience verifying insurance benefits and explaining coverage to patientsExperience using EHR systems and managing appointment schedulingComfortable working in a fast-paced, high-volume environmentStrong communication, organization, and attention to detailReliable home office with high-speed internetMust pass Level 2 background checkMust reside in Florida Preferred Experience Behavioral health or psychotherapy practice experienceFamiliarity with insurance workflows (eligibility, benefits, authorizations)Experience with Google Workspace, scheduling systems, or Zendesk This Role Is NOT a Fit If You do not have experience in a medical or healthcare settingYou have not worked with insurance verification or EHR systemsYou are looking for your first administrative roleYou prefer a low-volume or slow-paced work environmentYou are not comfortable being on the phone for a significant portion of the day Why Join Seasons Psychotherapy Associates We offer one of the strongest benefits packages in outpatient behavioral health, including 100% employer-paid health, dental, vision, and life insurance (valued at ~$13,000+ annually), plus: Safe Harbor 401(k) with company matchPaid Time Off: 13 days in Year 1, increasing to 26 days annuallyAll federal holidays paidFully remote, stable, full-time role with a structured, team-oriented environment and clear expectations About Seasons Psychotherapy Associates Seasons Psychotherapy Associates is a Florida-based group practice providing evidence-based psychotherapy services. Our administrative team plays a critical role in supporting clinicians and ensuring patients receive timely, high-quality care. Apply We review applications daily and typically respond to qualified candidates within 2-3 business days. This is a W-2 employee position. We do not accept applications from agencies, third-party billing companies, or independent contractors. Individual applicants only.Interested in working from home? This employer is open to candidates who want to work remote. Apply tot his job Apply To this Job