Patient Scheduling & Insurance Coordinator – Outpatient Clinic (Hybrid) Tampa, FL
Job Title: Infusion Coordinator Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services including order intake, chart review, insurance eligibility, drug ordering, patient scheduling, and ensuring timely processing of infusion appointments for an assigned physician office. This a hybrid role with 3 days in clinic and 2 days remote. Key Responsibilities:
- Perform intake duties for infusion orders, including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescribers regarding required clinical documentation.
- Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.
- Communicate with patients and providers regarding the status of infusion order.
- Perform or assist with enrollment of eligible patients into manufacturer copay assistance programs and/or foundations.
- Educate patients on pre- and post-infusion expectations and answer questions about patient appointments.
- Schedule patient appointments for infusion services.
- Coordinate drug orders prior to infusion appointments.
Qualifications:
- High school diploma or equivalent
- Excellent verbal and written communication skills including superior interpersonal and patient contact skills, and excellent telephone manners.
- Minimum of one year of experience with patient scheduling and insurance verification for medical services, with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.
- Knowledge of medical terminology and clinical documentation review
- Strong organizational skills
- Detail-oriented
- Ability to multitask and work well in a fast-paced setting
- Critical thinking skills and decisive judgment
Benefits:
- Competitive compensation
- Full medical/dental/vision
- 401k Matching up to 8%
- Paid time off and holidays
- Growth within a rapidly expanding practice
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