Change Governance & Oversight Advisor Senior - Bank

About the position At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Change Governance and Oversight Advisor Senior to support the bank's Business Change Management program. This program establishes the governance and oversight of changes, which includes the identification and engagement of stakeholders, evaluation of risk and mitigating activities, and monitoring post-launch. This individual will work collaboratively with various program stakeholders, complete day-to-day monitoring and pipeline management activities, support the creation and delivery of program training, providing support to program stakeholders via slack or email, and contribute to the overall effectiveness of the new process. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our San Antonio, TX office location. Relocation assistance is not available for this position.

Responsibilities

• Participates in or leads a cross-functional team of Change Management and readiness resources to understand, plan, manage and sustain change and ensure client success.
• Guides work performed by Change Management and partner resources assigned to a specific change effort.
• Partners with Change Management team to understand a change initiative, identify integration points and impacted audiences and assess the impact of the change.
• Leads work to create change management strategy to include sustainment plan.
• Consults on implementation of change plan and adjusts for resistance and acceptance of change.
• May develop change strategy and conduct change impact and readiness assessment to identify key changes or readiness gaps that will impact the organization; develop and execute change management activities to support the transition.
• Coaches and influences executive business owners to lead change in a highly matrixed organization.
• May mentor more junior change partners.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of directly related experience such as organizational change management, communication, organizational development, marketing, human resources and/or project delivery and accountability for complex tasks and/or projects; 2 years must include change management experience; OR if Advanced Degree, 4 years of related experience, as previously referenced and 2 years must include change management experience.
• Advanced knowledge of project management and/or change management function/discipline and demonstrated application of knowledge, skills and abilities towards work products.
• Experience partnering for client's success, organizational savvy and politics and applying emotional intelligence, organizational savvy and politics, overcoming resistance to change, and coaching/influencing leaders.
• Strong verbal and written communication skills to include ability to develop communications materials for multiple audiences.
• Understanding of project management methodologies delivery and principles.
• Working knowledge of risk and regulatory requirements.

Nice-to-haves

• 3+ years of experience supporting and/or executing a Bank’s change management program. This includes experience supporting and evaluating risk management expectations outlined within OCC Bulletin 2017-4.
• Ability to build and maintain cross functional relationships with key program stakeholders.
• Good communication skills to support program stakeholders and appropriate respond to questions via various feedback channels.
• Experience in developing and delivering training to various levels of an organization.
• U.S. military experience through military service or a military spouse/domestic partner.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

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