Senior Team Lead, Originations Title & Close
Overview: Are you eager to take command of your career and conquer exciting new challenges? ServiceLink, the unrivaled leader in the mortgage industry, is in search of a proven leader with demonstrated success and a sound knowledge base to fill the position of Sr. Team Lead, Originations Title & Close. The ideal candidate must possess a strong dedication to creating value for customers and rigorously promote our distinguished Serve First culture. If you thrive as an inspirational and motivating force behind high team performance, we encourage you to apply today. There may never be a better time to join ServiceLink, where the demand for exceptional commitment is rewarded with unlimited potential for self-directed growth. A DAY IN THE LIFE In this role, you will…
- Carry a reduced production pipeline
- Serve as the primary contact within the team for all requests, issues and escalations
- Conduct employee training sessions, as needed
- Oversee and assist with recruiting new qualified vendors to be added into the database
- Maintain professional relationships with vendors
- Update county coverage area and fees, ranks, and turn times
- Review performance and quality of vendors
- Review and approve all time and attendance records
- Escalate any employe relations concerns to direct Manager or higher for review and resolution
- Work with your direct manager to facilitate the Annual Review process for your direct reports
- Communicate with vendors regarding performance and quality
- Assist with daily order management, as needed
WHO YOU ARE You possess …
- Basic Excel knowledge
- Prior title or closing experience, and/or prior supervisory experience
- Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
- Excellent customer service and communication skills
- The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
Responsibilities:
- Proficiency using ServiceLink operating systems and internal search engines
- Serve as the primary contact within the team for all requests, issues and escalations
- Maintain open communication with team members and management
- Take responsibility for the team’s accuracy, efficiency, timeliness, and completion of duties
- Make suggestions to assist with building and maintaining morale
- Identify and provide required training, i.e. one-on-one training, classes, and coaching for all team members
- Research and resolve escalations and discrepancies
- Maintain accurate records and logs
- Remain knowledgeable on all client, vendor, and borrower requirements
- Adhere to company policies and procedures
- Maintain professional relationships with vendors
- Assist vendors with using ServiceLink applications, such as EXOS
- Monitor vendors for overall performance and counsel, as necessary
- Meet production goals and quality standards as set by management
- Assist with all team member daily functions, as needed
- Perform all duties in a timely manner, including addressing all inquiries from clients, borrowers, agents, and internal staff
- Perform all other duties as assigned
Qualifications:
- High School diploma or equivalent preferred
- 2+ years’ prior title or closing experience, and/or prior supervisory experience
- Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)
- Detail oriented, efficient and organized
- Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements
- Must be able to work overtime if needed
- Must be able to multi-task
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