Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL
At arenaflex, we're building an Inbound Pharmacy Service team to support our specialty patients who are in need of life-sustaining medications. As a Customer Service Representative, you'll play a vital role in making the connection and ensuring timely delivery to those patients reaching out. If you're passionate about providing excellent customer service with empathy, while resolving patients' questions on the first call, we want to hear from you.
Job Summary:
We're seeking experienced Customer Service Representatives to join our team in Mount Prospect, IL. As a key member of our Inbound Pharmacy Service team, you'll be responsible for handling high-volume calls from patients, resolving their questions and concerns, and ensuring timely delivery of their medications. If you're a people person with a passion for helping others, we encourage you to apply.
About arenaflex:
arenaflex is a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We're committed to empowering our employees to transform our culture and accelerate our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.
Responsibilities:
As a Customer Service Representative, you'll be responsible for:
- Handling high-volume calls from patients, resolving their questions and concerns, and ensuring timely delivery of their medications
- Providing excellent customer service with empathy, while resolving patients' questions on the first call
- Collaborating with our team to ensure seamless communication and resolution of patient issues
- Meeting or exceeding performance metrics, including call volume, resolution rate, and customer satisfaction
- Participating in ongoing training and development to enhance your skills and knowledge
Requirements:
* 1+ year of customer service experience
- 6+ months of high call center experience working in Windows, Microsoft, or another application
- Must live within 75 miles of Mount Prospect, IL
- COVID-19 vaccination requirement (with approved reasonable accommodation)
Preferred Qualifications:
* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone
- Healthcare work experience and familiarity with benefits, insurance, prescriptions
- Verifiable High School Diploma, GED, or equivalent experience
Training Schedule:
* Monday through Friday, 9:00am EST to 5:00pm EST (training schedule)
- Monday through Sunday, 9:00pm EST to 9:00am (overnight shift schedule)
Pay Range:
* Minimum: $17.02
- Maximum: $27.16
- Actual salary offer will take into account a wide range of factors, including location
Benefits:
* Competitive pay and benefits package
- Ongoing training and development opportunities
- Career growth opportunities within arenaflex or other roles within the company
- A supportive and inclusive work environment
Why Join arenaflex?
* We're a leading healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world
- We're committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day
- We offer competitive pay and benefits, ongoing training and development opportunities, and career growth opportunities within the company
- We're passionate about providing excellent customer service with empathy, while resolving patients' questions on the first call
How to Apply:
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job