Enhanced Direct Enrollment Product Owner

Job Description:

• Serve as the primary Product Owner for Enhanced Direct Enrollment (EDE) capabilities within a federal healthcare enrollment ecosystem.
• Act as the primary liaison between development teams and business/program teams, ensuring alignment on scope, priorities, and delivery expectations.
• Provide client engagement support as a point of contact after the Team Lead, participating in governance meetings, demos, and stakeholder sessions.
• Define, manage, and continuously prioritize the product roadmap for EDE functionality, balancing regulatory requirements, partner needs, and user experience improvements.
• Own and refine the product backlog, ensuring user stories are well-defined, testable, and aligned with business and compliance requirements.
• Translate complex healthcare policy, regulatory, and operational requirements into actionable epics, features, and user stories.
• Collaborate with engineering, UX/UI, QA, DevSecOps, and integration teams to support successful deployment of EDE capabilities across partner channels.
• Define and track post-launch optimization metrics, including enrollment conversion rates, application completion rates, error rates, user drop-off points, and partner integration performance.
• Use data-driven insights to identify enhancement opportunities and drive continuous improvement of live EDE services.
• Ensure compliance with federal healthcare regulations, security standards (e.g., NIST), privacy requirements, and accessibility standards (Section 508).
• Facilitate Agile ceremonies including sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Support release planning, deployment readiness, and stabilization activities for production environments.

Requirements:

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, Computer Science, or related field (or equivalent experience).
• 8–12+ years of experience in product management or product ownership roles.
• At least 5+ years of experience in healthcare, health insurance, or regulated government healthcare programs.
• Demonstrated experience working on digital enrollment systems, marketplaces, or consumer-facing healthcare platforms.
• Proven experience supporting federal or state government IT programs, preferably in healthcare eligibility or enrollment domains.
• Strong experience managing Agile product backlogs, roadmaps, and iterative delivery.
• Hands-on experience supporting system deployments (production releases) and post-launch optimization efforts.
• Must have experience with post-launch optimization metrics, including conversion funnels, user behavior analytics, system performance, and operational KPIs.
• Experience writing detailed user stories, acceptance criteria, and maintaining product documentation.
• Familiarity with APIs, data exchange standards, and system integrations across partner ecosystems.
• Strong stakeholder management and communication skills, including executive-level engagement.
• Ability to balance deployment demands with long-term product optimization.
• Strong analytical mindset with data-driven decision-making capabilities.
• Ability to operate effectively in complex, regulated, and high-visibility environments.
• Proven ability to lead through influence across distributed cross-functional teams.
• US Citizenship or Permanent Residency required.
• Must reside in the Continental US.
• Depending on the government agency, specific requirements may include public trust background check or security clearance.

Benefits:

• health care
• dental
• vision
• life insurance
• 401(k)
• paid time off including PTO, holidays, and any other paid leave required by law

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