Intake coordinator / case management

Job Title: Intake Coordinator / Case Management Company: ReWorks Solutions Location: Remote (South Africa - US Hours) Type: Full-Time Working Hours: Monday to Friday, 9 AM – 5 PM EST Key Responsibilities:

• Manage the new client intake process, ensuring all required information and documentation is collected and entered accurately.
• Provide case management support for existing clients, maintaining communication and ensuring cases progress smoothly.
• Communicate with clients and internal teams to resolve issues and answer questions.
• Handle conflict resolution and address client concerns with professionalism and empathy.
• Maintain accurate records and documentation within company systems.
• Coordinate with internal staff to ensure cases are assigned, scheduled, and managed efficiently.
• Ensure all case details and scheduling information are entered correctly to avoid operational disruptions.
• Manage multiple tasks simultaneously while meeting time-sensitive deadlines.
• Respond promptly to messages, requests, and updates from clients and team members.
• Highly detail-oriented with strong organizational skills.
• Experience in client-facing roles with strong communication abilities.
• Excellent problem-solving and conflict resolution skills.
• Strong people skills, empathy, and professionalism when interacting with a wide range of individuals.
• Ability to manage multiple tasks and changing priorities.
• Highly responsive and dependable with strong time management skills.
• Strong sense of accountability, responsibility, and work ethic.
• Ability to work both independently and collaboratively with internal teams.
• Software experience required: Rethink, Bolt, Slack, Google Workspace.
• Comfortable working U.S. hours.
• Remote work from home.

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