Experienced Customer Service Advocate – Remote Healthcare Support Specialist
At arenaflex, we're on a mission to revolutionize the way we deliver healthcare support to individuals in need. As a vital member of our Customer Service Division, you'll play a pivotal role in making a real difference in people's lives. If you're a rockstar with a passion for helping others, we want to hear from you!
The Mission
As a Customer Advocate at arenaflex, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the complex world of PCPs, meds, appointments, and benefits with ease, armed with your knowledge and exceptional people skills. Your ability to listen, empathize, and find solutions will make a tangible impact on the lives of our clients.
The Deets
* This is a full-time gig, Monday through Friday, with flexible scheduling to accommodate your needs.
- You'll need to be available to work one of our 8-hour shifts between 8am and 8pm EST.
- Get ready for an intensive 5-week orientation, where you'll receive comprehensive training and support to ensure your success.
Your Secret Weapons
* A keen ear for listening and a knack for finding solutions
- The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
- A passion for helping others and making their day better
Your Arsenal
* High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
- At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
- You're a tech whiz and can handle our MANY web-based systems like a boss
- You're all about the details and can keep track of everything
The Cherry on Top
* Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
- A background in social work, behavioral health, or anything else that shows you're all about helping others
- You're a customer service ninja with mad problem-solving skills
Why arenaflex?
* We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
- We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
- You'll have the chance to grow and develop in a role that will challenge you in the best way possible
What We Offer
* Competitive hourly rate of $17.00, with longevity increases and performance incentives
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment that values diversity and teamwork
- Flexible scheduling to accommodate your needs
- Intensive 5-week orientation with comprehensive training and support
What We're Looking For
* A customer service rockstar with a passion for helping others
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong technical skills, including proficiency in web-based systems
- High School Diploma or equivalent required; bachelor's degree preferred
- At least a year of experience in insurance operations or a related field
How to Apply
If you're ready to join a team that's making a real difference in people's lives, we want to hear from you! Apply now to become a part of our dynamic and inclusive team at arenaflex. Apply Job!
Pre-Employment Requirements
A pre-employment drug screening and criminal background check are required prior to employment. We're committed to creating a safe and healthy work environment for all our team members. Apply for this job