Experienced Customer Success Manager – Microsoft Cloud Solutions

Join arenaflex, a global Microsoft services and solutions partner, and be part of a high-performing culture that values innovation, learning, and customer satisfaction. At arenaflex, we pride ourselves on being a team of professionals with a strong reputation for successfully delivering award-winning Microsoft solutions. Our culture of continual learning and innovation ensures that we remain committed to Microsoft's long-term strategy. We attribute our award-winning success to the people we hire, and we're looking for talented individuals like you to join our growing Managed Services team.

About arenaflex

arenaflex is a rapidly growing global Microsoft partner with significant expansion across the United States, Canada, and India. Our diversified delivery model includes both nearshore and offshore capabilities, allowing our team of Microsoft experts to deliver cloud and artificial intelligence business solutions and services that ensure our customers achieve their digital transformation goals. We offer a portfolio of industry-focused solutions that address customer challenges in healthcare, manufacturing, state & local government, and performance management.

What We're Looking For

We're seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be an integral member of our growing Managed Services team, responsible for proactively ensuring that our clients' desired outcomes are achieved through the successful delivery of arenaflex's solutions/services and driving continuous improvement across the Microsoft cloud solutions deployed in your accounts.

Key Responsibilities

As a Customer Success Manager, your activities will include:

• Being the "Voice of the Customer" to secure arenaflex solutions and resources that satisfy client business needs
• Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes
• Promoting and positioning arenaflex solutions and services with the goal of growing revenue
• Supporting planning and roadmap activities between your customers and arenaflex teams
• Advocating for arenaflex team members by providing two-way feedback on service delivery, risks, and opportunities
• Communicating and managing resourcing and service escalation when necessary
• Gathering, organizing, and documenting business objectives and issues; including report creation

Requirements

To be successful in this role, you should have:

• First and foremost, a positive attitude, a proactive personality, and a passion for exceeding expectations!
• Managing complex client and internal relationships from a proactive perspective
• Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism
• Experience working with IT and business decision-makers and stakeholders
• Ability to deescalate potentially sensitive client situations and have challenging conversations
• Excellent written/verbal communication and creative problem-solving skills
• 5+ years of project, account, and/or customer management experience and history of attaining client growth targets
• Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective
• Experience in the Information Technology services and/or consulting industry
• Ability to obtain Microsoft technical certifications in the first three months
• Ability to work in an Agile environment
• Bachelor's Degree or equivalent experience

Preferred Qualifications

* PMI – Project Management Professional or CAPM – Certified Associate in Project Management

• Certifications or experience in change management (Prosci)
• Microsoft certifications (AZ 900, AI 900, MS-900)
• Business Analyst or pre-sales experience to gather client requirements and build out solution backlog
• Experience in a Customer Success role managing subscription retention and revenue growth
• Experience with project, account, or solutions management within a Microsoft services organization
• Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects
• Certified Customer Success Manager (CCSM) certification is a plus
• Experience in MS Dynamics (not required)
• Experience in leveraging Power BI and data reporting tools
• Experience in budgeting, forecasting, and risk management

What We Offer

As a Customer Success Manager at arenaflex, you will have the opportunity to work with a talented team of professionals who are passionate about delivering innovative and exciting solutions that impact our customers' business. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our compensation package includes:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities, including training and certification programs
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and results-driven individual who is passionate about customer success and Microsoft cloud solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

Note

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are unable to offer visa sponsorships at this time. Please, no third-party agency inquiries. Apply for this job