Experienced Customer Service Representative – Medicaid Enrollment and Outreach Services

At arenaflex, we're dedicated to making a positive impact on the lives of individuals and communities. As a Customer Service Representative, you'll play a vital role in providing exceptional enrollment and outreach services to New York Medicaid recipients. If you're passionate about delivering top-notch customer experiences and making a difference in the lives of others, we want to hear from you!

About arenaflex

arenaflex is a leading provider of healthcare services, committed to improving the lives of millions of people across the United States. With a strong focus on innovation, quality, and customer satisfaction, we're constantly striving to make a positive impact on the communities we serve. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional services that exceed our customers' expectations.

Job Summary

As a Customer Service Representative, you'll be responsible for providing enrollment and outreach services to New York Medicaid recipients. This is an onsite position located at the LDSS/HRA office in Long Island City, NY. You'll work closely with our team to ensure that our customers receive the highest level of service, support, and guidance throughout the enrollment process.

Key Responsibilities:

* Provide exceptional customer service to New York Medicaid recipients, addressing their inquiries, concerns, and needs in a timely and professional manner

• Conduct outreach services to engage with customers, educate them about available programs, and facilitate enrollment
• Collaborate with internal stakeholders to resolve customer issues, escalate complex cases, and ensure seamless communication
• Maintain accurate records, update customer information, and track progress in our database
• Participate in training programs, workshops, and conferences to enhance your skills and knowledge
• Work effectively in a fast-paced environment, meeting productivity and quality standards

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in customer service, healthcare, or a related field
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a team environment, prioritize tasks, and manage multiple projects simultaneously
• Strong organizational and time management skills, with attention to detail and accuracy
• Proficiency in Microsoft Office, with experience in database management and customer relationship management software

Preferred Qualifications:

* Experience working with Medicaid or other government programs

• Knowledge of healthcare policies, procedures, and regulations
• Bilingual or multilingual skills (English and Spanish)
• Experience with customer service software, such as CRM systems
• Certification in customer service, healthcare, or a related field

Skills and Competencies:

* Strong customer service skills, with a focus on empathy, active listening, and problem-solving

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong organizational and time management skills, with attention to detail and accuracy
• Proficiency in Microsoft Office, with experience in database management and customer relationship management software
• Ability to learn and adapt to new systems, processes, and technologies

Career Growth Opportunities and Learning Benefits:

* Participate in training programs, workshops, and conferences to enhance your skills and knowledge

• Collaborate with internal stakeholders to develop and implement new processes and procedures
• Take on additional responsibilities and projects to demonstrate your capabilities and growth potential
• Access to arenaflex's comprehensive training program, including online courses, webinars, and in-person training sessions
• Opportunities for career advancement and professional development within arenaflex

Work Environment and Company Culture:

* Work in a dynamic, fast-paced environment with a team of dedicated professionals

• Collaborate with internal stakeholders to achieve common goals and objectives
• Participate in team-building activities, social events, and community service initiatives
• Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Access to arenaflex's wellness program, including resources for physical, emotional, and financial wellness

Compensation, Perks, and Benefits:

* Starting pay: $19.00/hour

• Comprehensive insurance coverage, including medical, dental, vision, prescription, and life insurance
• 401K retirement savings plan with company matching
• Paid time off package, including PTO, holidays, and extended sick leave
• Short and long-term disability coverage
• Employee assistance program (EAP) for physical, emotional, and financial wellness
• Recognition platform to acknowledge and appreciate outstanding employee contributions
• Tuition reimbursement program to invest in your ongoing education and development
• Employee perks and discounts, including access to arenaflex's wellness program and resources

How to Apply:

If you're passionate about delivering exceptional customer experiences and making a difference in the lives of others, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job