Associate Customer Service Consultant (Hybrid) – Payments & Print Operations

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Customer Operations & Digital Strategy (CODS) organization, the Associate Customer Service Consultant (Hybrid) will play a vital role in planning, coordinating, and overseeing Payments & Print related activities and assignments. If you're passionate about customer service, analytical thinking, and teamwork, we encourage you to apply for this exciting opportunity.

Job Summary:

The Associate Customer Service Consultant (Hybrid) will assist in planning, developing, and implementing test plans and system testing, as well as provide analytical, system, and operational oversight and coordination of functions within the CODS organization. This role requires strong interpersonal skills, customer focus, and a desire to improve the customer experience. The ideal candidate will possess a strong sense of personal ownership and accountability, with the ability to work effectively in a team environment and independently to achieve desired outcomes.

Responsibilities:

The Associate Customer Service Consultant (Hybrid) will be responsible for:

• Assisting in planning, developing, and implementing test plans and system testing to ensure seamless payment and print operations
• Developing detailed business requirements for new or updated system applications, and updating existing policies, procedures, and processes as needed
• Assisting with technical and administrative payment tasks, including decisioning payment vendor portals, creating journal entries to transfer payment funds between operating companies, manual posting of payments, and payment file reconciliations
• Supporting IT and external vendor teams in identifying and troubleshooting issues related to Payment and Print functions, preventing or resolving customer-impacting operational issues
• Serving as the liaison for the Payments & Print team, supporting the development of business requirements and specifications for new and existing system projects
• Participating in special projects and work teams to implement key initiatives, strategies, and process improvements, identifying and recommending solutions to better serve our customers
• Assisting in coordination of key projects, including schedule development and assignments as required
• Analyzing proposed or existing methods, policies, procedures, processes, and technologies related to CODS activities
• Providing input and follow-through on operational, system, and procedural improvements, including manual and automated processes related to Payments & Print operations
• Performing assigned Storm Duty roles during major storm or outage events, and supporting other catastrophic or business continuity/disaster recovery situations

Qualifications:

To be successful in this role, you will need to possess:

• Strong interpersonal skills, including verbal and written communications
• Customer-driven and focused with a desire to improve upon the customer experience
• Strong initiative and desire to successfully achieve department and personal goals
• Strong sense of personal ownership and accountability, with a clear understanding of your role and responsibilities
• Ability to actively participate and facilitate teamwork, collaborating to build and enhance team effectiveness
• Critical and analytical thinking, with the initiative to take appropriate actions to help address and resolve customer or other issues that surface
• Ability to make sound business decisions that support department and organizational goals and mission to better serve the customer
• Ability to apply knowledge, skills, and experience to help solve and recommend solutions to problems and respond promptly
• Strong analytical skills to gather, analyze, and interpret data and information, as well as the ability to formulate and present conclusions
• Ability to quickly prioritize, multi-task, and work effectively under the pressure of deadlines and time restraints to complete assignments
• Fundamental understanding of various internal and external payment processes and payment channels, including vendor partners
• Strong working knowledge and understanding of Customer/Billing systems (C2, CIS, etc.) that support payment functions
• Proficient with Microsoft Office software applications/products, specifically Word, PowerPoint, and EXCEL; working knowledge/understanding of data querying software tools is a plus

Education:

An Associate's Degree in Business Administration, Accounting, or Finance, or the equivalent education/business/utility experience in a related discipline, is required.

Experience:

One (1) plus years of related experience is desired.

Leadership Behaviors/Competencies:

As a member of our team, you will be expected to demonstrate the following leadership behaviors/competencies:

• Build Trusting Relationships
• Create a Diverse, Equitable, and Inclusive Workplace
• Focus on the Customer
• Foster Teamwork & Cross-Functional Collaboration
• Manage and Develop People
• Set Direction and Communicate Priorities

Compensation and Benefits:

arenaflex offers a competitive total rewards program, including a salary range of $72,190.00-$80,210.00, commensurate with your experience. This position is eligible for a potential incentive. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Worker Type:

This is a regular full-time position.

Number of Openings:

We are seeking two (2) candidates for this role.

Emergency Response:

As a member of our team, you will be expected to respond to emergency situations to meet customers' needs. If employed, you will be given an Emergency Restoration assignment, which may require you to assist during an emergency outside of your normal responsibilities, work hours, and location.

EEO Statement:

arenaflex is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor:

arenaflex is a VEVRRA Federal Contractor. If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for the Associate Customer Service Consultant (Hybrid) position at arenaflex. Apply for this job