Sustainable Operations Manager
Job Description:
- Lead and coordinate the transition of utility billing operations for new client accounts, portfolio changes, or exiting portfolios
- Manage the transfer and onboarding of sustainable operations practices and requirements throughout transition projects
- Develop transition plans and checklists for utility billing and sustainable operations, ensuring all necessary steps are executed and documented
- Collaborate with transition teams, vendors, clients, and sustainability representatives to ensure seamless transfer of utility services and sustainable initiatives
- Coordinate utility account setup, data collection, and initial reporting to meet client needs and sustainability objectives
- Provide transition-specific reporting, documentation, and analysis relevant to utility and sustainability data
- Develop and maintain comprehensive transition playbooks for utility billing and sustainable operations, documenting standardized processes, workflows, checklists, and best practices to ensure consistency and quality across all transition projects
- Act as a subject matter resource for best practices in utility and sustainable operations transitions; train and guide stakeholders as needed
- Liaise with finance, procurement, facility management, and sustainability teams to facilitate effective communication and alignment during transitions
- Develop and execute strategies for offboarding utility bill management services when required, ensuring a seamless transition for clients
- Develop and maintain relationships with key stakeholders, including platform leaders, account leaders, finance leads, 3rd party suppliers, and industry partners
- Drive the adoption of innovative technologies and data analytics to enhance utility management capabilities
- Ensure compliance with local, national, and international regulations related to utility management, sustainability and reporting
- Support internal audits and post-transition reviews, identifying improvement opportunities for future transitions
Requirements:
- Bachelor’s degree in finance, business administration, energy management, engineering or related field
- 3+ years of experience managing projects or sustainability within large operations
- Exceptional communication skills coupled with excellent active listening skills
- Ability to clearly articulate messages to a variety of audiences
- Establish and maintain strong relationships on all levels of organization
- Strong understanding of energy efficiency and sustainability programs
- Strong understanding of utility bill management
- Excellent project management and problem-solving skills
- Outstanding communication and presentation abilities
- Proven track record of driving process improvements and innovation
- Experience working with multinational clients and diverse teams
- Demonstrated ability to manage client relationships throughout the entire lifecycle, including onboarding, renewals, and offboarding
- Operates with a sense of urgency
- Proactive and self-directed in work habits
- Ability to work independently and manage multiple transition projects simultaneously
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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