Senior Manager, Customer Growth Data and Analytics – Driving Business Success through Data-Driven Insights

At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. As a Senior Manager, Customer Growth Data and Analytics, you'll play a vital role in driving business success by delivering actionable insights that inform customer growth strategies. If you're passionate about data analysis, marketing, and driving business outcomes, we invite you to join our team and contribute to arenaflex's mission to deliver exceptional customer experiences.

About arenaflex

arenaflex is a global leader in the financial services industry, renowned for its commitment to innovation, customer satisfaction, and community development. Our diverse and inclusive culture values the unique perspectives and experiences of our colleagues, fostering a collaborative environment where everyone feels seen, heard, and empowered to grow. As a member of our team, you'll have access to a wide range of benefits, programs, and opportunities that support your personal and professional development.

The U.S. Consumer Services Team: Driving Growth and Innovation

The U.S. Consumer Services Team is responsible for delivering a suite of consumer products, services, and experiences that meet the evolving needs of our customers. Our team is focused on making membership an indispensable competitive advantage, driving growth, and helping each other become better leaders every day. As a Senior Manager, Customer Growth Data and Analytics, you'll be part of the US Consumer Marketing (USCM) organization, which leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within arenaflex.

Key Responsibilities

As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments. Your key responsibilities will include:

• Developing dashboards and other reporting products for marketers and other stakeholders
• Conducting deep dive analysis into performance gaps and opportunities
• Performing cohort and profiling analysis to understand performance of different segments and develop strategies to enhance marketing treatments
• Developing frameworks for strategic insights to support customer investment decisions across the portfolio

Minimum Qualifications

To succeed in this role, you'll need:

• Deep analytical skills, with the ability to analyze and understand large data sets, synthesize, and draw out relevant insights
• Extreme attention to detail and accuracy, with a strong sense of responsibility and accountability
• Significant marketing analytics experience, with a strong understanding of data from key channels and the ways these are optimized
• Educational and work experience implementing statistical approaches would be helpful
• Strong SQL, Python, Power BI, and Excel skills
• 5+ years of work experience in analyzing data and reporting insights
• Bachelor's Degree Preferred

Salary and Benefits

arenaflex offers a competitive salary range of $90,000.00 to $165,000.00 annually, plus bonus and benefits. Depending on factors such as business unit requirements, the nature of the position, cost, and applicable laws, arenaflex may provide visa sponsorship for certain positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. These include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our colleagues grow and develop their skills. As a Senior Manager, Customer Growth Data and Analytics, you'll have access to a wide range of learning benefits, including:

• Regular training and development programs to enhance your data analysis and marketing skills
• Opportunities to work on high-impact projects that drive business outcomes
• Collaborative environment with a diverse team of experts in data analysis, marketing, and customer growth
• Mentorship and coaching from experienced colleagues
• Opportunities to contribute to arenaflex's innovation and growth initiatives

Work Environment and Company Culture

arenaflex is committed to creating a work environment that values diversity, inclusion, and collaboration. Our company culture is built on a foundation of trust, respect, and open communication. As a Senior Manager, Customer Growth Data and Analytics, you'll be part of a team that is passionate about delivering exceptional customer experiences and driving business success.

How to Apply

If you're passionate about data analysis, marketing, and driving business outcomes, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. arenaflex will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

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