Experienced Customer Service Representative – Bilingual Strongly Preferred; Must Reside in Oklahoma

At arenaflex, we're building a world of care around every individual and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

About arenaflex

arenaflex is a dynamic and innovative healthcare company that is committed to providing exceptional care to our members. We're a team of passionate individuals who are dedicated to making a positive impact on the lives of those we serve. Our company culture is built on the values of compassion, empathy, and excellence, and we're always looking for talented individuals who share these values to join our team.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Oklahoma. As a Customer Service Representative, you will be responsible for performing inbound and outbound calls to members who need help finding local community resources to meet their social needs. This is a unique opportunity to make a real difference in the lives of our members and to be part of a team that is passionate about transforming healthcare.

Key Responsibilities

* Perform inbound and outbound calls to members who need help finding local community resources to meet their social needs

• Provide exceptional customer service to members, responding to their needs and concerns in a timely and compassionate manner
• Work collaboratively with internal teams to resolve member issues and concerns
• Develop and maintain a deep understanding of local community resources and services to effectively assist members
• Utilize strong communication and interpersonal skills to build strong relationships with members and internal teams
• Maintain accurate and up-to-date records of member interactions and outcomes
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* A minimum of 12 months of customer service or service industry-related experience with proven customer service skills

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens
• Working knowledge of Microsoft products (Outlook, Excel, folders)
• Provide a designated workspace free from noise and other distractions
• High-speed internet with the ability to hardwire via ethernet from cable modem to PC
• Bilingual preferred and must be able to pass language certification, if bilingual

Preferred Qualifications

* At least 1 year in a call center setting

• Inbound/outbound call center experience
• Knowledge of Medicaid
• Applicants who have personal experience with community resource navigation to assist with Medicaid needs are encouraged to apply
• Strong communication skills (oral and written)
• Strong analytical and problem-solving skills
• Active listening proficiency
• Ability to be receptive to feedback and to embrace continuous improvement
• Positive attitude and strong interpersonal skills
• Ability to display empathy towards customers' needs and concerns
• Desire to contribute to building a positive team spirit

Education

* GED/High School Diploma

Work Environment

* Full-time position with 40 hours per week

• Anticipated weekly hours: 40
• Time type: Full-time
• Pay range: $17.00 - $25.65

Benefits

* Comprehensive and competitive mix of pay and benefits

• Investing in the physical, emotional, and financial wellness of our colleagues and their families
• Great benefits include:

+ Affordable medical plan options + 401(k) plan (including matching company contributions) + Employee stock purchase plan + No-cost programs for all colleagues including wellness screenings, tobacco cessation, and weight management programs + Confidential counseling and financial coaching + Benefit solutions that address the different needs and preferences of our colleagues

Why Join arenaflex?

* Opportunity to make a real difference in the lives of our members

• Collaborative and supportive team environment
• Ongoing training and development opportunities
• Comprehensive and competitive benefits package
• Opportunity to grow and develop your career in a dynamic and innovative healthcare company

How to Apply

If you're a motivated and compassionate individual who is passionate about transforming healthcare, we encourage you to apply for this exciting opportunity. Please submit your application by [insert date] to be considered for this role. Apply Job! Apply for this job