Experienced Customer Service Team Lead – Delivering Legendary Customer Experience
At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a Customer Service Team Lead, you'll play a vital role in shaping the future of customer experience at arenaflex. If you're passionate about delivering exceptional service, leading high-performing teams, and driving business growth, we want to hear from you!
About arenaflex
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations in North America. As a family-owned company, we're committed to providing our customers with the best possible experience. We're proud to be a drug-free workplace and an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment.
Job Summary
As a Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of Customer Service Representatives in delivering exceptional customer experiences. You'll coach and develop your team members, review customer interactions, and provide feedback to management on process improvements. You'll also facilitate team meetings, handle escalated customer issues, and provide weekly support for customer interactions.
Key Responsibilities
* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
* High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
Preferred Qualifications
* Experience in a fast-paced, dynamic customer service environment.
- Proven track record of leading high-performing teams and driving business growth.
- Strong problem-solving and analytical skills.
- Ability to work in a team environment and build strong relationships with colleagues.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Café featuring affordable daily meal options from local restaurants. + On-site fitness center and beautifully maintained walking paths. + Best-in-class, clean, modern facilities.
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package, including:
- Competitive salary range: $28 - $35 per hour
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive health insurance coverage and 401(k) plan
- Paid holidays and generous paid time off
- Tuition Assistance Program
- Employee Perks
How to Apply
If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we want to hear from you! Apply now to become a part of the arenaflex team and help us revolutionize the way we serve our customers. Apply for this job Don't miss this opportunity to join a dynamic and growing company that values its employees and customers. Apply now and take the first step towards a rewarding career at arenaflex! Apply for this job