Experienced Customer Support Associate - Work from Home - Lenexa, KS
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Associate, you'll play a vital role in helping us achieve this goal by providing top-notch support to our clients' customers. If you're a motivated and customer-focused individual who thrives in a dynamic environment, we encourage you to apply for this exciting opportunity to join our team.
About arenaflex
arenaflex is a leading customer contact center that prides itself on its innovative approach to customer service. We're a fun, laid-back organization that offers opportunities for personal and professional growth, making us the perfect fit for those looking to advance their careers. Our team is dedicated to delivering exceptional results, and we're committed to creating a work environment that's both challenging and rewarding.
Position Description
We're seeking highly skilled and motivated Customer Support Associates to join our team on a full-time or part-time basis. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your primary duties will include:
- Qualifying callers for programs, products, or services offered by our clients
- Conducting outbound and inbound calls to meet sales and customer service goals
- Providing exceptional customer service to ensure high levels of customer satisfaction
- Meeting or exceeding sales and customer service targets
- Collaborating with team members to achieve shared goals and objectives
- Staying up-to-date with product knowledge and industry trends to provide informed support
Requirements
To be successful in this role, you'll need to possess the following skills and qualifications:
- High School Diploma or GED
- Excellent verbal and written communication skills
- Working knowledge of Windows-based operating systems, including Google Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements (Intel Core i5 2.1GHz or better or AMD equivalent, Windows 10, 8GB or more RAM)
- Webcam
- High-speed internet access with download speed of at least 100 and upload speed of at least 10
- A quiet workspace with a dedicated desk
- Ability to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (8am-4pm CST)
Benefits
As a valued member of our team, you'll enjoy a range of benefits, including:
- Remote work opportunities
- Remote training
- For full-time employees only:
+ Medical, dental, vision, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's both challenging and rewarding. As a Customer Support Associate, you'll have the opportunity to:
- Develop your skills and knowledge in a dynamic and fast-paced environment
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Enjoy a range of benefits and perks that support your personal and professional growth
- Contribute to the success of a leading customer contact center that's making a real difference in the lives of our clients' customers
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team. Please submit your application online, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates who share our commitment to delivering exceptional customer experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Apply for this job