Senior Customer Success Manager

What you’ll do: Manage a book of enterprise customers with a focus on driving business value from onboarding through renewal Able to communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using Bettercomp Ensure customers are aware of product updates and new features that are key to enhancing or increasing value delivery Champions' adoption of AI tools and workflow improvements that increase team efficiency; models curiosity and experimentation Develop and maintain deep platform expertise to guide customers through Bettercomp's capabilities and support the successful execution of cyclical compensation processes Participate in the initial product implementation as part of the Bettercomp implementation team (you’ll be a co-pilot during the implementation phase) Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption Function as a communications liaison between customers and internal teams post-implementation Proactively monitor and manage customer health, risk, opportunities, and renewals Identify process improvement opportunities, draft solutions, and advocate for change Contribute to helping build our Customer Success function and processes Use internal team tools to keep track of work progress Other projects as needed What you bring: Minimum of 10 years of experience in a Customer Success Manager role for a SaaS company in the Compensation industry, or 10 years of direct experience in a compensation consultant or practitioner role for large enterprise companies Proven track record of owning customer relationships throughout the lifecycle Tech-savvy to be able to align Bettercomp product functionality with complex customer requirements Ability to advise and share best practice approaches with enterprise compensation teams Excellent communication skills (verbal and written), with the ability to navigate tough interactions Exceptional ability to nurture positive business relationships Understand complex customer compensation concerns and needs regarding the use of Bettercomp, and the ability to collaborate on troubleshooting issues as needed Excellent problem-solving skills for tackling the most complex situations Integrity and ability to show the highest level of confidentiality when working with sensitive data Proven success in a collaborative, team-oriented environment High level of integrity and commitment to scale an early-stage business Ability to work remotely and stay focused Experience with Excel, Google Suite, and Salesforce is a plus Why you’ll love it: Bettercomp is transforming the way companies approach compensation, delivering modern, data-driven solutions that help organizations streamline pay practices, ensure fairness, and stay competitive. With a growing roster of enterprise clients, including many of the world’s largest companies, we’re redefining how compensation teams work. As a fast-moving startup, we thrive on building what doesn’t yet exist—solving complex problems with creativity, agility, and a bias for action. At BetterComp, you’ll be part of a forward-thinking team that values bold ideas, empowers you to take ownership, and provides the support needed to grow your career. Our success is driven by exceptional people. We hire top talent and give them the autonomy and space to do their best work. Here, you’ll collaborate with some of the most innovative and driven minds in the industry, tackling compensation’s toughest challenges and shaping the future of HRTech. What we offer: Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted. Competitive compensation package that includes: Base salary range for this position: $95,000 - $129,000 (annually based on experience and location) Equity Flexible PTO, generous company holidays Comprehensive health, dental, and vision insurance 401(k) with company match In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Apply To This Job