Experienced Customer Service Representative – Deliver Exceptional Experiences at arenaflex

Join arenaflex, a leader in the industry, and start your professional journey as a Customer Service Representative! At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our Service Department by assisting customers on the phone and in person before, during, and after service/repair processes. If you're a people person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a forward-thinking organization that's revolutionizing the way we approach customer service. With a strong commitment to innovation, integrity, and transparency, we've become a leader in our industry. Our team of over 25,000 associates work together to deliver iconic customer experiences, and we're recognized for our commitment to training and diversity. We're proud to be one of the FORTUNE 100 Best Companies to Work For.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assisting Customer Advisors/Service Consultants with customers when needed.
• Answering basic service department questions, scheduling service appointments, and routing customers' calls.
• Providing written messages to the responsible party in a timely manner.
• Completing reminder calls for customers scheduled for an appointment.
• Assisting the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contacting customers with Repair Requests to schedule appointments.
• Filing repair orders and all supporting documentation daily.
• Auditing all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines.
• Ensuring the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications

* Accountable to arenaflex Competency Model

• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills.
• Execute arenaflex Service Standardized Work
• Provide exceptional customer service at all times by consistently executing the arenaflex Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed arenaflex guidelines for customer satisfaction.
• Read, interpret, and transcribe data in order to maintain proper records.
• Intermediate computer skills, including spreadsheet knowledge.

Customer Operator Job Description

* Successfully work with associates in other departments within the store.

• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in arenaflex provided training in all areas of the Service process.
• Possess intermediate computer skills.

Working Conditions

* Primarily indoor environment; may include working at times in noisy conditions.

• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all arenaflex policies, including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure your success

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team and start your professional journey at arenaflex. Apply To This Job

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a fulfilling career at arenaflex! Apply for this job