Experienced Customer Care Representative – Call Center – Remote Opportunity
Join the arenaflex Team and Make a Difference in the Lives of Our Customers
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Care Representative to join our team in a remote setting. As a Customer Care Representative, you will be the first point of contact for our customers, providing top-notch support and ensuring that every interaction is a positive one.
About arenaflex
arenaflex is a leading company in the cannabis industry, dedicated to pioneering well-being and improving the quality of life for humanity through the benefits of cannabinoids. With a strong commitment to innovation, science, and technology, we strive to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, and a relentless focus on execution and continuous improvement.
Our Culture
At arenaflex, we believe in inclusiveness and celebrating each person's individuality. We provide equal employment opportunities (EEO) and welcome applicants from diverse backgrounds. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
Key Responsibilities
As a Customer Care Representative, you will be responsible for:
- Responding to and resolving customer questions, requests, and complaints via phone, email, and chat
- Serving as a patient and company advocate, educator, and ensuring patients are serviced promptly with empathy
- Demonstrating good judgment regarding the escalation of issues, which are beyond the scope and control of this position in a timely manner
- Maintaining knowledge of all applicable state and local laws, as well as documentation processes in accordance with the State
- Maintaining an understanding of our cannabis-based therapeutics and services provided by the Company
- Educating patients on the processes of registration, renewals, lost registration documents, etc.
- Recording specific requests, preferences, and notes concerning patient registration status using appropriate software
- Maintaining awareness of patient input and suggesting changes to improve service or product
- Maintaining patient database through entering new patients, adding, or removing membership, updating changes in information, scheduling appointments, and updating patient registration status
- Maintaining caregiver paperwork in accordance with the State, maintaining tracking in system, and communicating changes to physicians
Experience and Skills You'll Bring
* Age 21 or over
- High School Diploma or equivalent
- Valid Government-Issued Photo ID
- Customer-focused orientation and a true desire to make every customer happy
- 1+ year Retail/Customer Service experience
- Proficient in Microsoft programs, Word, Excel, Outlook
- Ability to work quickly, prioritize tasks, and stay calm under pressure
- Comply with arenaflex's current policies and procedures and applicable state and local laws
Preferred Qualifications
* Prior dispensary experience or cannabis knowledge
- Kustomer & Amazon Web Services application knowledge
- 1+ year working in a remote phone center/call center customer care setting/inbound calls
What You'll Get
* Employee discount
- Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
- Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
- Tuition Reimbursement Programs
- Pet Insurance
- Chance to make a difference; Employee Relief Fund, community volunteerism through our arenaflex Cares program
Our Vision, Mission, and Values
Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility
Why Join arenaflex?
* Be part of a dynamic and growing company in the cannabis industry
- Work in a remote setting with flexibility to work from home or a physical location/partner pick-up location
- Collaborate with a talented team of professionals who share your passion for making a difference
- Enjoy a comprehensive benefits package and opportunities for career growth and development
- Make a positive impact on people's lives through exceptional customer service
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers, we want to hear from you! Apply now and take the first step towards a rewarding new role. Apply To This Job Apply for this job