Experienced Customer Support Specialist – Remote Work Opportunity at arenaflex

Location:

REMOTE

About arenaflex

arenaflex is a leading company that has revolutionized the delivery industry with its innovative crowdsourced delivery platform. Founded in 2014, arenaflex has grown to become the largest local same-day delivery network in the nation, serving consumers, small businesses, and enterprises across various industries. With a vast network of over 200,000 drivers nationwide, arenaflex reaches more than 20,000 zip codes, providing scheduled, same-day, and urgent delivery services.

Our Support Team

Our Support team operates as the first point of contact for the arenaflex community, providing exceptional customer service and support to our users, partners, and customers. We're looking for a highly skilled Customer Support Specialist who shares our customer-first mentality and possesses excellent communication and problem-solving skills. In this role, you'll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and delivering a great experience for our users.

Job Description

What You'll Be Doing

As a Customer Support Specialist at arenaflex, you'll be responsible for:

• Providing phone, email, and text-based support to arenaflex customers, partners, users, and other community members
• Addressing all customer concerns politely, using active listening skills to understand and confirm the information
• Balancing efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitoring in-progress deliveries and taking corrective action when necessary
• Managing non-standard delivery situations with professionalism, empathy, and urgency
• Effectively using Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborating with team members from various arenaflex departments to ensure a seamless delivery experience

What You Bring

To succeed in this role, you'll need:

• A combination of sales, customer service experience, or a related field, preferably with a technology or logistics company
• Strong written and verbal communication skills, with the ability to interact and connect with diverse personalities
• The ability to quickly and efficiently problem solve and troubleshoot
• Comfort with a fast-paced environment and changing requirements
• Proactivity and the ability to navigate through uncertainty and ambiguity
• The ability to work a schedule comprised of non-standard shifts, including evenings and weekends
• Fluency in Spanish is a plus!

Why arenaflex?

* Competitive compensation packages

• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (arenaflex will contribute directly to your existing student loans!)
• Generous PTO
• Monthly 3-day weekends
• Monthly stipend
• The technology you need to get the job done

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. arenaflex values diversity, inclusivity, and work-life balance, offering a collaborative and innovative work environment that fosters growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Don't miss out on this exciting opportunity to join the arenaflex team. Apply now and take the first step towards a fulfilling career with us. Apply To This Job Apply for this job