Experienced Health & Benefits Customer Service Representative - Remote Position

Join arenaflex, a forward-thinking organization that prioritizes people-centricity and client obsession in every interaction. As a Health & Benefits Customer Service Representative, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system. This challenging yet rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that would be most valuable to them.

About arenaflex

arenaflex is a dynamic organization that empowers businesses and individuals to thrive today, tomorrow, and into retirement. Our mission is to strengthen and simplify the health and wealth journey, relentlessly pursuing better outcomes for all. As a member of our team, you will be part of a community of forward-thinking individuals focused on driving results with an unwavering commitment to integrity.

Job Summary & Responsibilities

The Health & Benefits Customer Service Representative will report to the Member Services Supervisor in the CBD Member Services. This role is responsible for providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs. Key Responsibilities:

• Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
• Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
• Resolve issues without management intervention to remove barriers for the member.
• Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
• Accountable to protect sensitive member information with discretion.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals/deadlines.
• Other duties as assigned.

Training and Onboarding

The training class for this position is scheduled to begin on February 3, 2025, and will last approximately four to five weeks. Attendance is mandatory during the training period, and a passing score of 85% is required to continue to hold this position. The training schedule will be as follows:

• 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)
• Pacific Time: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m.
• Mountain Time: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m.
• Central Time: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m.

Regular Schedule/Shift

The regular schedule/shift for this position will be as follows:

• 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.

Some Saturdays will be required, with the schedule being:

• 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
• Pacific Time: 7 a.m. to 12 p.m.
• Mountain Time: 8 a.m. to 1 p.m.
• Central Time: 9 a.m. to 2 p.m.

Preferred Qualifications

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.
• Basic understanding of medical/reimbursement terminology preferred.
• Ability to adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem-solving skills.
• Attention to detail and accuracy.
• Analytical skills.

Essential Qualifications

* Computer knowledge and skills, comfortable learning new systems.

• Able to learn, memorize, and retain information.
• Ability to work hours of 10:30 am-7:00pm CST.
• Ability to work overtime.

Compensation & Benefits

* $17.50/hr plus incentive

Work Environment

This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. Internet speed requirements are as follows:

• Upload Speed: >20 Mbps
• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

Are You the One We're Looking For?

If you believe you have what it takes to excel in this role, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job