Experienced Customer Service and Repair Coordinator – Remote Opportunity at arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading innovator in our industry, we're seeking a highly skilled and motivated Customer Service and Repair Coordinator to join our team. This is a unique opportunity to work in a 100% remote environment, where you'll have the flexibility to manage your work environment and contribute to the success of our organization.
About arenaflex
arenaflex is a dynamic and forward-thinking company that's dedicated to providing cutting-edge solutions to our customers. With a strong focus on innovation, customer satisfaction, and employee growth, we're creating a work environment that's both challenging and rewarding. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Customer Service and Repair Coordinator at arenaflex, you'll play a critical role in ensuring that our customers receive the highest level of service and support. You'll be responsible for coordinating customer property returns, managing repair orders, and resolving customer issues in a timely and efficient manner. This is a challenging and rewarding role that requires strong communication skills, attention to detail, and a passion for delivering exceptional customer experiences.
Key Responsibilities
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
- Request and enter required information per written process to execute repair
- Manage repair priority with repair techs as appropriate to meet schedule and KPIs
- Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
- Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
- Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
- Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
- Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
- Support other roles or tasks as requested by management
Essential Qualifications
* Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments
- 3 years of experience in repair orders (Service Orders, Sales Orders, Service)
- 3 years of experience in customer service
- 2 years of experience in KPI management
Preferred Qualifications
* Experience working in a remote environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience with repair management software and systems
- Strong analytical and problem-solving skills
Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Experience with repair management software and systems
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Access to online training and development resources
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
arenaflex is a remote-friendly company that values flexibility and work-life balance. We offer a range of benefits and perks, including:
- Flexible schedule and remote work options
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Compensation, Perks, and Benefits
* Competitive salary: $23.00 - $25.00 per hour
- Benefits package, including:
+ 401(k) + Dental insurance + Flexible schedule + Health insurance + Paid time off + Vision insurance
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
How to Apply
If you're a motivated and experienced Customer Service and Repair Coordinator looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all employees, and we're proud to be an employer of choice for people from all backgrounds.
Application Question(s)
* Are you local or nearby Bartlesville OK?
- Are you okay with 6 months contract on W2?
Experience
* repair orders (Service Orders, Sales Orders, Service): 3 years (Required)
- Customer Service: 3 years (Required)
- KPI Management: 2 years (Required)
Work Location
* On the road Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex! Apply for this job