Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering an exceptional customer experience and helping us achieve our vision. We're committed to building a motivating and positive work environment, even in a remote setting, and we're looking for reliable, dedicated, and self-driven individuals to join us.
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. We're passionate about making finding and enrolling in health insurance simple, and we're committed to building a team that shares our vision.
Job Summary
As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience, managing customer accounts, and providing technical support. You'll work closely with our team to ensure that our customers receive the best possible service, and you'll be a key player in helping us achieve our goals.
Key Responsibilities
* Inbound and outbound calls to customers
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application data entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Essential Qualifications
* 18 years of age or older
- Minimum Internet Speed of 35 mb/s
- Dedicated, private, and secure workspace
- Personal laptop or desktop computer required for the Training Period
- Commit to full attendance during the 3-week Training period
- Complete a background check and health screening
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT Compatible: Mobile Internet Service Providers and Satellite
Preferred Qualifications
* Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
What We Offer
* Paid Training
- Full-Time, Seasonal temp-to-permanent roles
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Compensation Details
* Base Pay: $14.50 per hour
- Enhanced Rate: $16.00 per hour contingent on weekly attendance and performance
- Spanish Bilingual Base Pay: $15.50 per hour
- Spanish Bilingual Enhanced Rate: $17.00 per hour contingent on weekly attendance and performance
Work Environment and Culture
At arenaflex, we're committed to building a motivating and positive work environment, even in a remote setting. We believe in the importance of teamwork, communication, and collaboration, and we're looking for individuals who share our values. Our team is passionate about making finding and enrolling in health insurance simple, and we're committed to supporting each other in achieving our goals.
How to Apply
If you're ready for this challenge, apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you and look forward to reviewing your application. Apply Now
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment, and we're excited to hear from you. Apply for this job