Experienced Customer Experience Specialist - Sounding Board: Transforming Leadership Development through Coaching Enablement

At arenaflex, we're dedicated to empowering businesses and their people to evolve together through powerful experiences. As a consultancy specializing in the people side of strategy, we've been designing transformative experiences for over three decades. Our next-generation approach combines deep business knowledge with transformational development to help leaders, teams, and organizations thrive. Sounding Board, an arenaflex company, is a pioneering coaching enablement platform that's revolutionizing the way large enterprises approach leadership development. By providing a cutting-edge SaaS platform and a high-quality network of global coaches, Sounding Board is democratizing access to coaching across all levels of an organization. Our customers, including Fortune 500 companies, have seen significant increases in promotion, retention, and leadership skills in their managers.

Join Our Team as a Customer Experience Specialist - Sounding Board

We're seeking an experienced Customer Experience Specialist to join our team at arenaflex. As a key member of our Sounding Board team, you'll play a vital role in ensuring the successful implementation of coaching and other SaaS-based services for our customers. If you're passionate about leadership development, customer success, and driving business impact, we want to hear from you.

Key Responsibilities:

* Develop, maintain, and grow multiple customer relationships to ensure the successful implementation of coaching and other SaaS-based services

• Gain deep understanding of customer business objectives and align coaching initiatives to drive measurable impact
• Lead successful roll-out of Sounding Board services to customer, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Analyze customer data and generate insightful reports that enhance the customer experience and demonstrate the business impact of coaching
• Serve as a Subject Matter Expert on coaching as a leadership development program for corporate HR / L&D leaders
• Collaborate closely with the sales team to drive renewals, reduce churn, and expand customer accounts
• Represent the voice of the customer to inform our sales/marketing process and product roadmap

What We're Looking For:

* Experience within the Leadership Coaching/Development space or experience working with L&D, Talent, and HR departments

• Strong attention to detail and proven ability to manage multiple, complex projects simultaneously – especially within large enterprise environments
• Comfortable managing 25+ client relationships and a book of business of $500K – 1M+
• High level of technical fluency, comfortable working with a large tech stack, and learning new programs and systems quickly and seamlessly interfacing between multiple platforms to manage the workload
• Results-driven mentality, with a strong ability to learn quickly and adapt, coupled with a bias for speed and action
• Strong consultative and analytical skills with the ability to generate customer-facing reports including pulling, analyzing, and formatting data into clear, actionable, and visually digestible presentations
• Demonstrate collaborative cross-functional leadership to deliver exceptional service and make our customers successful
• Exceptional client management, project management, organization, meeting facilitation, and written communication skills
• Proficient in using project management, work management, and/or customer success applications and tools (e.g., Asana, Salesforce, Microsoft Office Suite)
• Comfortable working independently in a remote environment while proactively seeking support and collaboration when needed to ensure high-quality outcomes

Qualifications:

*

Required:

+ 1-5 years professional experience supporting the delivery of adult learning, talent/human resource, and/or professional development programs ideally with a focus on leadership development + 1-5 years professional experience in a customer-facing role such as Customer Success, Engagement Management, Relationship Management, Account Management, or Customer Support + Completion of a 4-year degree + Based in US + Eligible to work in the US permanently without sponsorship

Preferred:

+ 1-5 years professional experience working in or with enterprise-level companies + 1-5 years working in a SaaS environment + Exposure to or involvement in scaling customer programs within a technology-driven organization

Salary Information:

* Annual Salary Range: $75,000- $90,000, commensurate with experience. This role is also eligible for commission.

Why Join arenaflex?

At arenaflex, we're passionate about empowering businesses and their people to evolve together. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is dedicated to delivering exceptional service and making our customers successful. If you're looking for a challenging and rewarding role that aligns with your values and passions, we encourage you to apply.

Apply Now:

If you're ready to join our team and make a meaningful impact in the world of leadership development, please submit your application through our website. We can't wait to hear from you! Apply for this job