Experienced Customer Service Broker Experience Associate – Live Event Ticketing Support
At arenaflex, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our partners. As a leading North American ticket marketplace, we've been revolutionizing the way people buy and sell tickets since 2011. Our innovative approach to all-in pricing has made us a go-to destination for fans and professionals alike. Now, we're seeking a highly skilled Customer Service Broker Experience Associate to join our team and help us maintain our high standards of service.
About arenaflex
arenaflex is a dynamic and fast-paced company that's dedicated to providing an unparalleled ticket-buying experience. Our team is comprised of passionate individuals who share a common goal: to make ticket buying and selling seamless, secure, and enjoyable. With a strong focus on innovation, customer satisfaction, and community engagement, we're constantly pushing the boundaries of what's possible in the live event ticketing industry.
Job Summary
As a Customer Service Broker Experience Associate, you'll play a critical role in responding to broker support inquiries, maintaining relationships with professional ticket brokers, and ensuring that our customers receive the highest level of service. This is a full-time position that requires you to work weekends, evenings, and some holidays, but offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Key Responsibilities
* Respond to broker support inquiries via phone, email, and chat in a timely and professional manner
- Maintain relationships with professional ticket brokers, building trust and ensuring that their needs are met
- Collaborate with internal teams to resolve issues and provide solutions to brokers and customers
- Utilize live event ticketing software to manage and resolve issues efficiently
- Stay up-to-date on industry trends, best practices, and company policies to provide expert-level support
- Participate in training and development programs to enhance skills and knowledge
- Work closely with the broker relations team to develop and implement strategies to improve broker satisfaction and retention
Essential Qualifications
* Minimum of 1+ years of customer service, sales, or client relations experience
- Bachelor's Degree preferred
- Excellent written and verbal communication skills
- Technologically savvy with experience using live event ticketing software
- Highly skilled at multitasking and prioritizing tasks
- Proficient in using Zendesk (or similar software) and G-Suite Excel
Preferred Qualifications
* Live event ticketing software knowledge and experience
- Experience working in a fast-paced, dynamic environment
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Familiarity with G-Suite and other productivity tools
Benefits
* Health Care Plan (Medical, Dental & Vision)
- Retirement Plan Contribution (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- $100 Monthly Stipend to Attend Live Events
Work Environment and Company Culture
arenaflex is a collaborative and inclusive work environment that values diversity, equity, and inclusion. Our team is comprised of passionate individuals who share a common goal: to make ticket buying and selling seamless, secure, and enjoyable. We're committed to providing a safe and supportive work environment that fosters creativity, innovation, and growth.
Compensation and Perks
arenaflex offers a competitive salary and comprehensive benefits package, including health care, retirement plan contribution, life insurance, paid time off, and family leave. We also offer training and development opportunities to enhance your skills and knowledge, as well as a $100 monthly stipend to attend live events.
How to Apply
If you're a motivated and customer-focused individual who is passionate about live event ticketing, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job