Experienced Full Stack Customer Success Account Manager / Business Growth Coach – Web & Cloud Application Development

At arenaflex, we're on a mission to revolutionize the way businesses grow and scale. As a seasoned Customer Success Account Manager / Business Growth Coach, you'll play a pivotal role in driving the success of ambitious entrepreneurs on a 1-1 basis in our Growth Partner Accelerator. If you're passionate about helping others achieve their goals and are committed to growth, we want to hear from you.

About arenaflex

arenaflex is a global leader in providing marketing agency owners with the tools and expertise they need to grow their businesses with predictability and scalability. In less than 2 years, we've grown from 0 to multi-8 figures, and we're just getting started. Our secret to success lies in our focus on growth and the relationships we build with our clients and team members. We've created a high-performance, positive environment that's helped hundreds of leaders and future leaders achieve their full potential through direct support, coaching, and consulting.

What It's Like Working At arenaflex

At arenaflex, we're a growth-oriented, entrepreneurial, and ambitious team that's passionate about helping others succeed. You'll be surrounded by exceptionally talented, driven people who are in pursuit of excellence. We see our team members and clients as partners, and we're committed to creating a quantum leap in your standards, expectations, and confidence. So, don't see this as just a job – see it as an opportunity to create a new and better life.

The Role

As a Customer Success Account Manager / Business Growth Coach, you'll oversee a portfolio of clients, conducting daily 1-1 consultation sessions, and guiding clients on the development and execution of their growth action plans. If specific expertise is required, you'll collaborate with our team of subject matter experts (SMEs) to provide targeted support. This role demands a high level of business acumen, coaching skills, and digital marketing and sales experience.

Key Responsibilities:

* Client Engagement and Progress Management: + Conduct in-depth, personalized video consultations to understand each client's current position and goals + Craft tailored action plans and provide ongoing support through regular progress reviews + Offer strategic guidance to ensure accountability and continuous advancement

• Strategic Program and Client Optimization:

+ Deliver insightful analysis on client progress and overall program performance + Apply and continuously refine strategies in offer creation, marketing, and sales + Regularly audit and optimize client funnels, offers, pricing, and sales processes to maximize effectiveness and growth

• Client Success Experience Management:

+ Oversee the end-to-end client experience and proactively implement improvements to maximize satisfaction and results + Act as a dedicated coach through 1:1 sessions, setting clear action plans, holding clients accountable, and providing targeted feedback via Slack + Rapidly resolve challenges while reviewing key milestones to ensure clients stay focused on high-impact activities that drive their success

• Marketing Resource Support:

+ Ensure the quality and effectiveness of client-created marketing materials through thorough review and refinement + Serve as a key resource within our digital community platforms, promptly addressing client inquiries and guiding them to the most relevant tools, content, and learning materials

Success:

Your partner's love working with you – they don't want to stop, they want to hire you!

Requirements:

* At least 3 years of experience growing, coaching, or consulting businesses and a commitment to helping others achieve their goals

• Ex-agency owner or extensive digital marketing and sales experience
• Committed to learning and developing both technical and professional skills
• Excited to be around high-performers and high in dynamic and fast-paced environments: you raise the bar every week

Benefits:

* Compensation & perks: + Base retainer: $5K – $10K / month + Standard band: $5K – $8K + Senior band: $7K – $10K for ex-agency owners with $10M+ PL experience

• Upsells & X-sells: 7.5% on Sets Uncapped – your ceiling is your ambition
• Deal bonuses: $1K – $3K for referrals (30-day rolling), $1K for "most monthly client deals closed", and fast-start bonus on deals closed within 45 days
• Realistic OTE: $120K – $150K+ in year 1
• Equity / share scheme: invite after 12 months (subject to performance) – a rare path to ownership in a fast-scaling business
• Professional growth: 1-to-1 executive coaching, $20K annual training budget, and continuous up-skilling at C-suite level

Ready to Grow Others & Yourself?

If you're passionate about helping others achieve their goals and are committed to growth, we want to hear from you. Please include the following in your application:

• A 2-minute Loom on your biggest B2B client win
• CV / LinkedIn URL
• One paragraph on the hardest revenue obstacle you've solved

We review every application personally. If there's a fit, expect us to reach out within 72 hours. Apply for this job