Remote Customer Care Specialist (Healthcare / Facility Accounts)
Overview
SunMED Medical is seeking an experienced Customer Care Specialist with a strong background in healthcare customer service, specifically supporting facility and referral partner accounts. This role goes beyond traditional customer service - you will serve as a key point of contact for facility partners, ensuring orders move efficiently from intake through fulfillment while delivering a high level of responsiveness, accuracy, and issue resolution. We are looking for someone who is relationship-driven, detail-oriented, and experienced in managing ongoing customer accounts in a medical or DME environment.
Key Responsibilities
- Manage DME referrals and orders from intake through completion using Brightree
- Serve as a primary point of contact for facility accounts, referral sources, and provider offices
- Build and maintain strong, professional relationships with assigned accounts
- Proactively follow up on missing documentation to ensure timely order processing
- Communicate clearly with patients regarding insurance coverage and financial responsibility
- Handle customer concerns and resolve escalations quickly and professionally
- Coordinate with clinicians, therapists, and internal teams to ensure smooth order flow
- Submit and track purchase orders with manufacturers
- Maintain accurate, timely, and compliant documentation
Qualifications
- 2+ years of healthcare customer service experience working with DME required
- Proven experience supporting facility accounts, provider offices, or referral sources
- Strong background in customer issue resolution and service recovery
- Experience in lymphedema, wound care, or related specialties is a plus
- Working knowledge of medical terminology
- Comfortable discussing insurance benefits and patient financial responsibility
- Strong attention to detail and ability to manage multiple priorities
- Excellent communication and relationship management skills
- Proficiency in Outlook and Excel; Brightree experience preferred
- Demonstrated job stability and reliability in previous roles
What We’re Looking For
- A strong “people person” who can build trust quickly with facility partners
- Someone who takes ownership of accounts and follows issues through to resolution
- A professional who is responsive, dependable, and detail-driven
- A team player who collaborates well across departments
- Someone who values consistency, accountability, and long-term commitment
Compensation will be based on experience, particularly within healthcare customer service and DME. Pay: From $18.00 per hour Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply Application Question(s):
- What types of DME have you worked with?
- Have you worked with the software, Brightree, before?
Work Location: Remote Apply tot his job Apply To this Job