Experienced Full Stack Customer Service Coordinator – Digital Operations

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Work From Home Customer Service Coordinator – Digital Operations. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues, and exceeding their expectations.

About arenaflex

arenaflex is a leading financial institution that is committed to making a positive impact on the lives of our customers. We believe in the power of one – one customer at a time, one interaction at a time. Our team is dedicated to delivering exceptional service, and we're looking for talented individuals like you to join our ranks.

The Role

As a Work From Home Customer Service Coordinator – Digital Operations, you will be responsible for:

• Providing exceptional customer service via phone, email, and chat
• Resolving customer complaints and issues in a timely and professional manner
• Collaborating with internal teams to resolve complex customer issues
• Utilizing advanced technology to troubleshoot and resolve customer issues
• Maintaining accurate records and documentation of customer interactions
• Participating in ongoing training and development to stay up-to-date on products and services
• Meeting or exceeding performance metrics and targets

What We Offer

* Competitive hourly rate of $21 per hour

• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• Flexible schedule options to accommodate your needs
• Paid time off and holidays
• Wellbeing offerings, including backup childcare and mental wellness support
• Tuition reimbursement and paid training and development opportunities
• Flexible spending account and life insurance
• 401(k) and stock purchase plan
• Opportunities for career growth and advancement

Requirements

* High school diploma, GED, or equivalent certification

• At least 2 years of customer service or call center experience
• At least 1 year of Google Suite or Microsoft Office experience
• Ability to work from home with a secure and reliable internet connection
• Ability to maintain a high level of professionalism and composure in a fast-paced environment
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

* At least 3 years of customer service or call center experience

• At least 6 months of experience in the financial industry
• Experience with advanced technology and software systems
• Certification in customer service or a related field

Work From Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

Work From Home Location Requirements

* Candidates must live within 100 miles of one of the following zip codes: + 23060 (Richmond, VA) + 23320 (Chesapeake, VA) + 33634 (Tampa, FL) + 89144 (Las Vegas, NV) + 75024 (Plano, TX) + 19801 (Wilmington, DE) + 68521 (Lincoln, NE) + 56301 (St. Cloud, MN)

Why Join arenaflex?

* Arenaflex is a dynamic and growing company that offers opportunities for career growth and advancement

• We are committed to making a positive impact on the lives of our customers and employees
• We offer a comprehensive benefits package and competitive compensation
• We are an equal opportunity employer and welcome applications from diverse candidates

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job