Help Desk / Systems Administrator / Service Desk Engineer
Help Desk / Systems Administrator / Service Desk Engineer Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients. The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands-on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users. KEY RESPONSIBILITIES System Configuration & Maintenance
- Assist in installing, configuring, and maintaining desktops, servers, and applications.
- Apply system updates, patches, and basic configurations as directed.
- Monitor system logs and performance; escalate issues as needed.
User & Desktop Support
- Provide Tier 1 support to end users via ticketing system, phone, and in person.
- Troubleshoot basic hardware, software, and printer issues.
- Assist with user onboarding/offboarding, including account creation and permissions.
Network Support
- Support daily monitoring and basic maintenance of client and internal networks.
- Assist with resolving connectivity issues, including Wi-Fi, DNS, and VPN problems.
- Document and report any recurring network issues to senior engineers.
Server & Cloud Support
- Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
- Support cloud environments, including Microsoft 365 administration.
- Work with senior staff to identify opportunities for performance optimization.
Security & Compliance
- Adhere to company and client security standards, including CJIS requirements.
- Monitor endpoint alerts and report anomalies.
- Participate in audits and compliance activities as assigned.
Documentation & Inventory
- Maintain accurate records in Autotask, including asset tracking and system changes.
- Assist in updating knowledge base articles and SOPs.
- Conduct periodic audits of software and hardware inventory.
Professional Development
- Actively participate in training and mentoring opportunities.
- Pursue certifications or coursework aligned with role responsibilities.
- Demonstrate progress toward greater technical independence and client engagement.
REQUIRED QUALIFICATIONS
- Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 3-5 years experience in a tiered service or help desk environment.
- Foundational knowledge of Windows environments, networking, and system administration.
- Strong organizational and communication skills.
- Willingness to follow procedures, escalate when appropriate, and continuously learn.
- Demonstrated commitment to white glove support and end-user satisfaction.
- Ability to communicate clearly with both technical and non-technical users.
PREFERRED QUALIFICATIONS
- Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
- Exposure to scripting (e.g., PowerShell for Windows environments).
- Basic understanding of cybersecurity best practices.
EMPLOYMENT REQUIREMENTS
- Must be a U.S. Citizen.
- Must possess a valid U.S. driver's license with a clean driving record.
- Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint-based background check.
- Must complete CJIS training and successfully pass the CJIS certification exam.
JOB SPECIFICS
- Job Type: Full-time, Monday through Friday, salaried.
- Work Hours: Between 7:00 AM and 6:00 PM (shift-based).
- Location: Springfield, MO area.
- Remote Status: Not eligible for remote work.
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