[Remote] Field Support Specialist
Note: The job is a remote job and is open to candidates in USA. The N2 Company is America’s leading publisher of community magazines, providing meaningful work for their team. They are seeking a Field Support Specialist to act as a liaison between the Home Office and Area Directors, delivering exceptional service and support.
Responsibilities
- Assist Area Directors develop their skills while building one-on-one relationships with them
- Train Area Directors in our processes and procedures via phone conferences
- Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients
- Work both individually and within a small, close-knit team to solve problems
- Answer incoming phone calls to cover current staffing pattern needs
- Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors
- Collaborate with our Design team to help Area Directors understand our design process and administrative tasks
Skills
- Ability to learn quickly with a desire to grow
- Confidence in making decisions based on your knowledge and training
- All-star communication skills, both over the phone and in email
- Knowledge of Microsoft Office products and Google Workspace
- Resourcefulness and adaptability in an environment of change
- Ability to work calmly with fast-paced deadlines
- Previous call center experience & ticketing software knowledge
- Have a 'we, not me' attitude
- Truly enjoy helping others
Benefits
- Full health care coverage for you and your family.
- Complimentary basic dental coverage.
- Access to a licensed nutritionist to support your health and wellness goals.
- Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
- 401(k) plan with a company match to help secure your financial future.
- Financial planning services to guide you in achieving your financial goals.
- $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
- Paid time off, including a paid, week-long Holiday Break each year.
- Three-week paid sabbatical after four years of service.
- Parental leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.
- Monthly remote-work reimbursement to assist with home office and internet expenses.
- Pet care insurance and discounts to help support your pets’ health and wellbeing.
- The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.
Company Overview
Company H1B Sponsorship