[Remote] Licensed Customer Service Agent
Note: The job is a remote job and is open to candidates in USA. Kin is a remote-first company that simplifies and improves homeowners' insurance. They are seeking a Licensed Customer Service Agent to provide fast and empathetic support to homeowners, handling inquiries about policies, payments, and coverage questions.
Responsibilities
- Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
- Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
- Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
- Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
- Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
- Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness
- Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios
Skills
- Active Property & Casualty (P&C) or Personal Lines insurance license (required)
- 6+ months customer service experience in P&C (specifically, home insurance)
- Experience working in a high-volume call center or customer support environment handling inbound calls
- Hands-on experience servicing homeowners insurance policies
- Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
- Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
- Demonstrated ability to work in a fast-paced, evolving environment with limited structure
- Strong active listening skills and the ability to communicate with empathy and professionalism
- Bilingual (Spanish-speaking) proficiency
Benefits
- $1000 retention bonus (payable at 6 months)
- Paid Training: 10 weeks of paid training
- Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan options, plus dental and vision coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-paid life insurance and short-term disability
- Employee referral bonuses
- A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance
- Access to mental health support and confidential counseling resources
- 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
- Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal growth opportunities across the organization
- Professional development budgets for certifications, conferences, and learning available, subject to management approval
Company Overview