[Remote] Customer Care Representative

Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company committed to making a difference and providing excellent customer service. As a Customer Care Representative on the Employee Benefits team, you will assist customers with disability and leave management claims, helping them rebuild their lives after unexpected events.

Responsibilities

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service
• Promote digital self service capabilities
• Utilize multiple computer applications to accurately document claim information
• Have a dedicated workspace free from distractions during work and training hours.​
• Required to commit to the training and work schedule​
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand

Skills

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
• Ability to work in a fast-paced complex environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/300 Mbps will be required
• Spanish bilingual a plus

Benefits

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.