Technical Support Specialist, Data Repository

MEDITECH is a company that specializes in Enterprise Health Record software, and they are seeking a Technical Support Specialist to train and support customers. This role involves troubleshooting software issues, implementing the Data Repository software, and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

• Acting as the primary contact for customers; answering questions; implementing and supporting the software; troubleshooting and researching requests for data; evaluating requests for software enhancements and system modifications; corresponding over the phone and through email
• Addressing incoming requests from customers
• Troubleshooting, researching, and solving software and database related issues
• Implementing and servicing Data Repository software
• Working with Microsoft SQL Server and PostgreSQL
• Communicating with internal stakeholders to ensure issues are progressing towards resolution and ideas for enhancements are prioritized
• Training customers via the telephone, in person or online seminars
• Explaining software enhancements and advising on proper configuration
• Creating and updating documentation
• Mentoring peers as you gain experience with the software
• Organizing, planning, and completing projects efficiently and in accordance with quality standards

Skills

• Bachelor's degree preferred with major in Information Technology, Management Information Systems, Computer Information Systems, Data Analytics or equivalent training, education, or customer service experience and/or related military experience
• Experience or exposure working with personal computers and servers, troubleshooting, researching and solving software related issues
• Technical aptitude with strong analytical and problem solving skills
• Strength in the following areas: Written and verbal communication skills
• Project management and organizational skills
• Customer service skills with the ability to foster strong, positive relationships
• Attention to detail
• Ability to work independently and as part of a team and multi-task in a fast-paced environment

Benefits

• Health, dental, & vision insurance
• Profit sharing trust and 401(k)
• Tuition reimbursement
• Generous paid time off
• Sick days
• Personal time
• Paid holidays
• Hybrid role which includes a blend of in-office and remote work as designated by the management team

Company Overview