AI Copilot Support Engineer( Remote)

Role description Job Role: AI Platform Support Engineer Location: Remote Primary Skills Enterprise AI tools support Copilot Gemini Enterprise Claude. SaaS troubleshooting L1 L2 L3 support. License management access control. Integration setup using connectors APIs configuration level. Vendor coordination Microsoft Google Anthropic support. Basic scripting PowerShellPython good to have.

About the Role

We are looking for an experienced AI Platform Support Engineer to support and manage enterprise AI tools such as Microsoft Copilot Google Gemini Enterprise and Claude . The role involves handling endtoend user support L1 L3 configuring integrations managing licenses and working closely with vendors to resolve issues . This is a highly customerfacing role requiring strong troubleshooting communication and ownership skills.

Key Responsibilities

Provide L1 L2 L3 support and resolve user issues related to AI tools. Act as primary point of contact for user issues calls and escalations. Perform advanced troubleshooting across access performance and integrations. Handle tickets and incidents with complete ownership and RCA. Coordinate with vendors Microsoft Google Anthropic to resolve issues. Raise and manage support tickets with vendor support teams. Configure integrationsconnectors M365 Google Workspace Slack etc. Manage licenses access onboardingoffboarding of users. Support POCs and evaluate new AI featuresuse cases. Maintain documentation FAQs and knowledge base. Technical Skills Required Handson experience with Microsoft 365 Copilot preferred. Familiarity with Google Workspace Gemini Enterprise. Exposure to Claude or similar AI tools. Strong understanding of SaaS platforms integrations and IAM. Strong troubleshooting and issue resolution skills. Basic scripting knowledge PowerShellPython optional. Functional Skills Required Strong communication and customer interaction skills. Experience handling L1 -L3 support and escalations. Ability to coordinate with product vendors Claude Copilot and resolve issues. Good problemsolving and analytical skills. Ability to work under pressure and manage critical incidents. Experience in documentation and knowledge management. Skills Mandatory Skills : Azure Cognitive Services, GenAI - LLMOps, Machine Learning - AIOPS, Python, ServiceNow Orchestrator Good to Have Skills : Deep Learning - AIOPS, Reinforcement Learning - AIOPS, RPA - Microsoft Power Automate Other details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $90,000.00 to $120,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/ Apply tot his job Apply To this Job