Remote Energy Services Data Entry Clerk (Typist) – Digital Records & Client Management Specialist at arenaflex

About arenaflex – Empowering Communities Through Energy Services

arenaflex is a purpose‑driven, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the United States. With a focus on energy assistance, affordable housing, and holistic well‑being, arenaflex partners with local agencies, government programs, and community stakeholders to ensure that every household has reliable access to safe, affordable energy. Our mission is to turn the promise of opportunity into a reality that families can count on, every day.

As a remote‑first employer, arenaflex embraces flexible work arrangements, cutting‑edge digital tools, and a culture of collaboration that transcends geography. Whether you are a seasoned professional or an emerging talent, you will find a supportive environment that values your expertise, encourages continuous learning, and celebrates the impact you make on the communities we serve.

Position Overview

The Remote Energy Services Data Entry Clerk (Typist) is a pivotal member of arenaflex’s Energy Services Programs. In this role, you will be the guardian of our digital client records, ensuring that every piece of information is accurate, up‑to‑date, and compliant with funder requirements. Your meticulous attention to detail will enable program staff to deliver timely assistance, track outcomes, and report on program performance with confidence.

This is a full‑time, work‑from‑home position that offers a blend of independent data management and collaborative teamwork. You will interact daily with program coordinators, case managers, and external partners, using arenaflex’s suite of digital platforms to keep the organization’s data ecosystem running smoothly.

Key Responsibilities

Data Management & Record Keeping

• Enter, verify, and maintain client status records in the arenaflex Client Service Center, ensuring that every entry reflects the most current production pipeline.
• Audit existing records for completeness, resolve discrepancies, and flag any anomalies for follow‑up by program staff.
• Organize both digital and paper participant files in strict accordance with arenaflex program guidelines and funder compliance standards.

Platform Administration & Communication Tracking

• Log incoming emails, documents, and communications in the arenaflex workflow platform (formerly Monday.com) as soon as they are received.
• Utilize the arenaflex Content Management System (CMS) and other integrated tools—such as arenaflex eConservation, arenaflex HEARTWAP, arenaflex LIHEAP, and arenaflex In Demand—to capture program‑specific data points.
• Maintain a clear audit trail of all interactions, ensuring that every stakeholder can access a single source of truth.

Collaboration & Support

• Partner with program staff to streamline communication, improve data flow, and enhance service delivery consistency.
• Assist with clerical duties including filing, preparing mailings, answering phone inquiries, and providing timely coverage for remote team members.
• Participate actively in virtual staff meetings, supervision sessions, and contractual briefings, contributing insights that improve operational efficiency.

Professional Development & Compliance

• Complete all mandatory arenaflex training modules, agency‑wide webinars, and relevant professional development activities.
• Uphold the highest standards of confidentiality, safeguarding client information in accordance with HIPAA, state regulations, and arenaflex policies.
• Perform related duties as assigned, demonstrating flexibility and a proactive problem‑solving mindset.

Essential Qualifications

• Education: Associate degree or equivalent professional experience in a related field.
• Experience: Minimum of two years working in human services, social assistance, or a comparable environment serving low‑income individuals and families.
• Technical Proficiency: Demonstrated ability to navigate multiple digital platforms, enter data accurately, and manage electronic filing systems.
• Communication Skills: Strong written and verbal communication abilities; bilingual in Spanish is preferred but not required.
• Reliability: Consistent availability for remote work, including attendance at scheduled meetings, timely email responses, and adherence to deadlines.

Preferred Qualifications & Additional Skills

• Experience with energy assistance programs such as LIHEAP, or familiarity with federal and state funding guidelines.
• Prior use of project‑management tools similar to arenaflex’s workflow platform (e.g., Asana, Trello, or Monday.com).
• Knowledge of data privacy regulations and best practices for secure information handling.
• Demonstrated ability to work autonomously while maintaining strong connections with a distributed team.
• Exceptional organizational skills, with a keen eye for detail and a commitment to data integrity.

Core Competencies for Success

• Accuracy & Precision: Ability to input large volumes of data without errors, ensuring reliable reporting.
• Time Management: Prioritize tasks effectively, meet deadlines, and balance multiple responsibilities in a fast‑paced environment.
• Problem Solving: Identify data inconsistencies, propose corrective actions, and implement solutions swiftly.
• Team Collaboration: Communicate clearly with program staff, supervisors, and external partners, fostering a culture of transparency.
• Adaptability: Embrace new technologies, evolving program requirements, and changing priorities with a positive attitude.

Compensation, Benefits & Perks

arenaflex offers a competitive salary package that reflects your experience and the value you bring to our mission. While exact figures will be discussed during the interview process, you can expect a comprehensive benefits suite that includes:

• Health, dental, vision, and flexible spending account (FSA) coverage.
• Generous paid time off (PTO) and holiday schedule to support work‑life balance.
• Hybrid work flexibility—choose the remote or on‑site arrangement that best fits your lifestyle.
• Student loan forgiveness assistance and tuition remission programs for continued education.
• Employer‑sponsored retirement plan with matching contributions.
• Pet insurance to keep your furry companions healthy.
• Exclusive employee discounts on a variety of products and services.
• Professional development budget for certifications, workshops, and conferences.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the organization’s commitment to internal mobility. As a Data Entry Clerk, you will gain exposure to:

• Advanced data analytics techniques and reporting tools used by senior program managers.
• Cross‑functional projects that involve policy analysis, grant management, and community outreach.
• Leadership pathways that can lead to roles such as Data Coordinator, Program Analyst, or Operations Manager.
• Mentorship from seasoned professionals who are passionate about fostering talent and sharing expertise.

We invest in your growth through regular training sessions, webinars on emerging industry trends, and a supportive network that encourages continuous improvement.

Work Environment & Culture at arenaflex

arenaflex prides itself on a culture that blends purpose‑driven work with a supportive, inclusive atmosphere. Our remote workforce enjoys:

• A collaborative virtual workspace where ideas are shared openly and every voice is heard.
• Regular virtual coffee chats, team‑building activities, and wellness initiatives that promote mental and physical health.
• A commitment to diversity, equity, and inclusion—ensuring that employees from all backgrounds feel valued and empowered.
• Transparent communication from leadership, with clear goals, performance metrics, and recognition programs.

How to Apply

If you are ready to leverage your data management expertise to make a tangible difference in the lives of families struggling with energy insecurity, we want to hear from you. Join arenaflex and become part of a mission‑focused team that celebrates every success, big or small.

To submit your application, please click the link below and follow the prompts. We look forward to reviewing your qualifications and exploring how you can contribute to our vibrant community of changemakers.

Apply Job!

Closing Statement

arenaflex is more than a workplace—it’s a community of dedicated professionals who believe that access to affordable energy is a fundamental right. By joining our team, you will play a critical role in ensuring that our clients receive the support they need, while advancing your own career in a dynamic, values‑driven environment. Take the next step toward a rewarding future—apply today and help us turn opportunity into lasting impact.