Remote Customer Service Representative – 6‑Month Contract Supporting Order Management, Bilingual Communication & Sustainable Brand Experience at arenaflex

About arenaflex

arenaflex is a purpose‑driven, organically‑focused food company that has been championing sustainable agriculture and healthy living since its founding in 1985. As a privately‑owned, family‑run business with operations across North America, arenaflex is built on a simple yet powerful mission: “Leave the Earth better than we found it.” From farm‑to‑table granola to innovative snack lines, the company’s portfolio of beloved products is designed to nourish families while protecting the planet. With a workforce of more than 700 dedicated employees, arenaflex blends cutting‑edge food technology with a deep respect for nature, creating a workplace where every role contributes directly to a greener future.

Role Overview

This 6‑month remote contract position is an exciting opportunity for a motivated, detail‑oriented professional to become the front‑line voice of arenaflex. As a Customer Service Representative, you will manage order entry, invoicing, and customer inquiries with precision and empathy. You will work closely with internal sales, logistics, and fulfillment teams to ensure that every order is processed accurately, delivered on time, and that customers feel heard and valued. The role is ideal for candidates who thrive in fast‑paced environments, enjoy solving problems, and share arenaflex’s commitment to sustainability.

Key Responsibilities

• Process incoming customer orders using the company’s ERP system, verifying product codes, pricing, discounts, and shipping preferences.
• Generate and review invoices, ensuring accuracy, compliance with pricing agreements, and timely delivery to customers.
• Communicate proactively with customers to confirm order details, suggest alternative ship or pick‑up dates when product availability changes, and resolve any discrepancies.
• Respond to inbound inquiries via phone, email, and chat, providing knowledgeable assistance on product information, order status, and billing questions.
• Maintain meticulous records of all interactions in the CRM, documenting resolutions and escalating complex issues to senior team members when necessary.
• Collaborate with the logistics and warehouse teams to track order fulfillment, troubleshoot shipping delays, and coordinate returns or exchanges.
• Support cross‑functional projects such as promotional roll‑outs, system upgrades, and process‑improvement initiatives as assigned.
• Uphold arenaflex’s brand standards by delivering courteous, solution‑focused service that reflects the company’s core values of sustainability, integrity, and community.
• Continuously seek opportunities to improve personal efficiency, such as mastering shortcuts in the ERP system or suggesting workflow enhancements.

Essential Qualifications

• High school diploma (Grade 12) completed; post‑secondary education is considered an asset.
• Minimum of 1–2 years of hands‑on customer service experience, preferably in a role that involved order entry or sales administration.
• Demonstrated proficiency with ERP or similar order‑management software; experience with Microsoft Office (Excel, Word, Outlook) is a plus.
• Typing speed of at least 45 words per minute with a high degree of accuracy.
• Strong organizational skills and the ability to prioritize tasks to meet tight deadlines.
• Excellent verbal and written communication skills, including active listening and clear articulation of complex information.
• Positive, “can‑do” attitude with a collaborative spirit; comfortable working as part of a remote team.
• Ability to remain calm and focused under pressure, handling multiple inquiries simultaneously without sacrificing quality.
• Demonstrated alignment with arenaflex’s sustainability ethos and a genuine passion for making a positive environmental impact.

Preferred Qualifications

• Bilingual fluency in English and French, enabling you to serve a broader customer base across Canada and the United States.
• Previous experience in the organic food or consumer packaged goods (CPG) industry, providing insight into product cycles and seasonal demand.
• Familiarity with CRM platforms such as Salesforce, HubSpot, or Zoho, and the ability to quickly adapt to new software tools.
• Certification or training in customer service excellence, conflict resolution, or related fields.
• Demonstrated track record of contributing to process‑improvement initiatives that increased efficiency or reduced errors.

Core Skills & Competencies

• Detail Orientation: Precision in data entry, invoice generation, and order verification.
• Problem Solving: Ability to diagnose issues, propose practical solutions, and follow through to resolution.
• Time Management: Efficiently juggle multiple tasks while meeting service level agreements (SLAs).
• Interpersonal Communication: Build rapport with customers, internal partners, and stakeholders through respectful and clear dialogue.
• Technology Savvy: Comfortable navigating ERP systems, spreadsheets, and digital communication tools.
• Adaptability: Thrive in a dynamic environment where priorities shift based on inventory, seasonal promotions, and market demand.
• Team Collaboration: Contribute positively to a remote team culture, sharing knowledge and supporting peers.
• Commitment to Sustainability: Passion for arenaflex’s mission and the ability to convey that enthusiasm to customers.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a contract Customer Service Representative, you will have access to a suite of learning resources, including:

• Online training modules covering advanced ERP functionalities, data analytics, and customer experience best practices.
• Mentorship opportunities with senior operations managers who can guide you toward future roles in sales, logistics, or supply chain management.
• Regular performance feedback sessions that identify strengths, areas for growth, and pathways to permanent employment within arenaflex.
• Opportunities to participate in cross‑departmental initiatives, giving you exposure to product development, marketing, and sustainability projects.

Successful contract performers often transition into full‑time positions, advancing to roles such as Order Management Specialist, Customer Success Analyst, or even Team Lead for Remote Customer Operations.

Work Environment & Culture

Working remotely for arenaflex means you will be part of a vibrant, inclusive community that values flexibility, autonomy, and work‑life balance. The company’s culture is built on four pillars:

• Purpose‑Driven: Every employee understands how their daily tasks contribute to a larger environmental mission.
• Collaboration: Regular virtual huddles, team‑building activities, and open‑door policies ensure you stay connected with colleagues across North America.
• Diversity & Inclusion: arenaflex is committed to building a workforce that reflects the diversity of its customers, fostering an environment where all voices are heard and respected.
• Innovation: Employees are encouraged to share ideas that improve processes, product offerings, or sustainability practices.

Our remote work setup includes a stipend for home‑office equipment, a reliable communication platform, and a supportive IT help desk to keep you productive and comfortable.

Compensation, Benefits & Perks

While the exact salary for this 6‑month contract will be competitive within the industry, arenaflex offers a comprehensive benefits package that may include:

• Performance‑based bonuses tied to order accuracy and customer satisfaction metrics.
• Health, dental, and vision coverage for eligible employees.
• Paid time off (PTO) and flexible scheduling to accommodate personal commitments.
• Access to a wellness program that promotes mental health, physical activity, and nutritional guidance.
• Employee discount on arenaflex product lines, allowing you to enjoy the same sustainable foods you help deliver.
• Opportunities for professional development, certifications, and tuition reimbursement for relevant courses.

In addition, arenaflex’s commitment to environmental stewardship means you will be part of a company that actively reduces its carbon footprint, supports regenerative farming, and engages in community outreach programs.

How to Apply

If you are ready to bring your customer service expertise to a forward‑thinking, eco‑conscious organization, we invite you to submit your application today. Please ensure your résumé highlights relevant ERP experience, bilingual capabilities (if applicable), and any sustainability initiatives you have participated in.

arenaflex welcomes applicants from all backgrounds and is proud to be an equal‑opportunity employer. Accommodations are available throughout the recruitment process; please let us know your needs.

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