Remote Benefits Customer Service & Sales Coordinator – Insurance Solutions, Client Engagement, and Remote Work Flexibility
About arenaflex
arenaflex is a premier supplemental benefits provider that partners with organizations across every industry to deliver transparent, high‑value benefit solutions. Recognized repeatedly as one of North America’s best workplaces, arenaflex has earned Best Workplace awards in 2017, 2018, and 2019, and was named the 24th Happiest Place to Work by Forbes Magazine. Our mission is simple: empower employees—especially union members—to retain essential benefits throughout their careers and into retirement, even when traditional employer‑provided plans are reduced or eliminated.
At arenaflex, we collaborate with a diverse portfolio of large corporations—including arenaflex, arenaflex, arenaflex, and countless others—to ensure their workforce fully understands and maximizes the benefits available to them. Our culture is built on integrity, transparency, and a relentless commitment to customer service excellence. Whether you’re a seasoned sales professional or a newcomer with a passion for helping people, arenaflex offers a dynamic, remote‑first environment where you can thrive.
Key Responsibilities
As a Remote Benefits Customer Service & Sales Coordinator, you will be the front‑line ambassador for arenaflex’s benefit solutions. Your day‑to‑day activities will include:
- Inbound and outbound calling: Engage prospective and existing clients, answer inquiries, and build rapport through phone conversations.
- Scheduling appointments: Coordinate virtual meetings with clients who request detailed benefit information, ensuring a seamless booking experience.
- Virtual presentations: Deliver compelling, Zoom‑based demonstrations of insurance products and benefits packages, tailoring each session to the client’s unique needs.
- Sales and upselling: Identify opportunities to expand coverage for new and existing clients, positioning arenaflex’s solutions as essential safeguards.
- Application processing: Accurately complete insurance applications, gather required documentation, and submit them for underwriting review.
- Daily reporting: Track and report key performance metrics—including call volume, appointments set, and sales closed—to help the team refine strategies.
- Training participation: Attend optional training sessions, webinars, and skill‑building workshops to stay current on product knowledge and sales techniques.
- Underwriter collaboration: Work closely with underwriting teams to fulfill any additional client requirements needed for policy approval.
Essential Qualifications
- Strong verbal and written communication skills, with the ability to convey complex benefit information in an easy‑to‑understand manner.
- Excellent time‑management and organizational abilities; you must juggle multiple client interactions while meeting daily targets.
- Minimum age of 18 years.
- High school diploma or equivalent (post‑secondary education is a plus but not required).
- Prior experience in customer service, retail, or a related field is advantageous.
- Active Life Insurance License (arenaflex will cover licensing fees for qualified candidates who do not yet hold a license).
Preferred Qualifications & Additional Skills
- Experience selling insurance, financial products, or other high‑value services.
- Familiarity with remote sales tools such as Zoom, CRM platforms, and virtual scheduling software.
- Demonstrated ability to meet or exceed commission‑based sales goals.
- Self‑motivated mindset with a strong desire for continuous learning and professional growth.
- Empathy and a genuine desire to help clients protect their financial future.
Technical Requirements
- Reliable computer (desktop or laptop) capable of running video conferencing and CRM applications.
- Smartphone with unlimited long‑distance calling capability for client outreach.
- Stable high‑speed internet connection (Wi‑Fi or wired).
Skills & Competencies for Success
- Active Listening: Capture client concerns and tailor benefit explanations accordingly.
- Persuasive Communication: Articulate the value of arenaflex’s offerings to drive conversions.
- Problem Solving: Resolve client objections and navigate underwriting requirements efficiently.
- Data‑Driven Mindset: Use daily reports to identify trends, improve performance, and celebrate wins.
- Adaptability: Thrive in a remote environment, adjusting to shifting priorities and evolving product lines.
Career Growth & Development Opportunities
arenaflex invests heavily in the professional development of its remote workforce. As you excel in the Benefits Customer Service & Sales Coordinator role, you can look forward to:
- Advancement to senior sales or team‑lead positions, overseeing a portfolio of client accounts.
- Specialized training in advanced underwriting, product development, or benefits consulting.
- Opportunities to transition into corporate‑wide roles such as Account Management, Business Development, or Training & Enablement.
- Access to a mentorship program that pairs you with seasoned arenaflex leaders for guidance and career planning.
- Eligibility for internal mobility across arenaflex’s national and international offices, should you ever desire an on‑site experience.
Compensation, Perks & Benefits
arenaflex offers a performance‑driven compensation package designed to reward your sales achievements:
- 100% commission‑only pay: Unlimited earning potential based on the volume and quality of policies you close.
- Weekly paid commissions: Fast, reliable payouts to keep you motivated.
- Residual income: Earn ongoing commissions from policies you originate, providing long‑term financial stability.
- Comprehensive benefits package: After a three‑month onboarding period, you’ll be eligible for health, dental, vision, and retirement plans.
- Flexible work hours: Design your schedule to balance personal commitments with professional goals.
- Remote‑first work environment: Operate from anywhere with a reliable internet connection.
- All‑expenses‑paid annual retreats: Join fellow arenaflex teammates on exotic trips—past destinations include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas.
- Continuous training: Full onboarding and ongoing skill‑building sessions at no cost to you.
Why Join arenaflex?
Choosing arenaflex means aligning yourself with a company that values transparency, integrity, and employee well‑being. Our remote culture fosters autonomy while maintaining a strong sense of community through virtual events, collaborative tools, and regular check‑ins. You’ll be part of a purpose‑driven mission to protect the financial futures of millions of workers, all while enjoying the freedom to work from home and the excitement of a commission‑rich career path.
Our accolades as a “Best Workplace” and a “Happiest Place to Work” are not just trophies on a wall—they reflect a genuine commitment to creating an environment where talent thrives, ideas flourish, and every employee feels valued.
Application Process
In response to community wellness priorities, all interviews are conducted via video conferencing. The process is straightforward:
- Submit your application through the arenaflex portal.
- Complete a brief video interview with our recruiting team.
- Participate in a live role‑play scenario to demonstrate your communication and sales skills.
- Receive a prompt decision and, if selected, begin your comprehensive onboarding and training program.
arenaflex is dedicated to helping candidates worldwide discover and secure the roles they’re passionate about. We encourage you to take the next step toward a rewarding career in benefits sales and customer service.
Ready to Make an Impact?
If you’re driven, communicative, and eager to help individuals secure the benefits they deserve, arenaflex wants to hear from you. Join a team that celebrates success, invests in your growth, and offers the flexibility to work from anywhere. Click the link below to start your application journey today.
Apply Job!
Apply for this job