Customer Success Manager
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. They are seeking a Customer Success Manager to build and maintain client relationships, provide support throughout the contract lifetime, and contribute to revenue growth by upselling client contracts.
Responsibilities
- Building and maintaining client relationships
- Providing support and assistance throughout the contract lifetime
- Identifying further use cases to increase value and liaise regularly to develop strategies
- Contributing to revenue growth by upselling/uplifting client contracts
- Hosting online meetings with various stakeholders to review the progress of their desired outcomes
- Identifying, qualifying, and resolving customer issues including working with internal departments, (Support/Product) if required
- Negotiating contract renewals and expansion proposals
- Working towards weekly KPI’s and monthly targets; both individually and as a team
Skills
- Sales/Account Management or Customer Success background
- Experience in using CRM systems
- Previous experience with interacting with Director Level individuals
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Great Communications skills
- Strategic thinker with problems solving skills
- Strong negotiating skills
- Previously worked towards targets and KPI's
Benefits
- Receive full benefits; Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
- 20 PTO days, 9 public holidays and your birthday off as standard!
- Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)
- Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
- Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.
Company Overview