Entry-Level Remote External Support Engineer – Content Tools & Workflow Support at arenaflex

About arenaflex – Pioneering the Future of Digital Entertainment

arenaflex is a global leader in streaming entertainment, delivering captivating stories and immersive experiences to millions of viewers worldwide. Our mission is to empower creators, innovate technology, and set new standards for how audiences engage with content. As part of our rapidly expanding ecosystem, we are building a world‑class suite of tools that enable external production teams to craft, edit, and publish high‑quality media at scale. Join arenaflex and become a vital bridge between the creative community and the engineering teams that power our platform.

Position Overview

The External Support Engineer is the first line of assistance for external content creation teams that rely on arenaflex’s proprietary toolset. You will troubleshoot technical challenges, create clear documentation, and collaborate closely with both the content partners and the internal tools engineering team. This role is ideal for recent graduates or individuals eager to launch a career in technical support, software tooling, and cross‑functional collaboration within a fast‑moving entertainment technology environment.

Key Responsibilities

• Technical Support & Issue Resolution: Serve as the primary point of contact for external teams encountering difficulties with arenaflex’s content tools. Diagnose, troubleshoot, and resolve technical problems promptly.
• Documentation & Training: Develop comprehensive reference guides, video tutorials, and live training sessions to accelerate onboarding of new external partners onto the arenaflex toolset.
• Debugging & Workflow Optimization: Identify root causes of tool failures, reproduce bugs, and work with engineering to implement fixes that improve reliability and performance.
• Escalation Management: Route complex or high‑impact issues to the tools development team, track progress in arenaflex’s issue‑tracking system, and ensure transparent communication with stakeholders.
• Advocacy & Feedback Loop: Gather constructive feedback from external partners, champion their suggestions, and influence the product roadmap to enhance tool usability.
• Cross‑Disciplinary Collaboration: Partner with software engineers, product managers, and quality assurance specialists to design and refine tools that streamline content creation workflows.
• Feature Development Participation: Contribute to the ideation, design, and delivery of new features, guiding concepts from initial brainstorming through to production release.
• Professional Conduct: Demonstrate reliability, accountability, and a customer‑centric mindset in all interactions, representing arenaflex with the highest standards of professionalism.

Essential Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a closely related field, OR equivalent practical experience.
• Demonstrated experience supporting live services, SaaS platforms, or complex software tools in a production environment.
• Familiarity with arenaflex’s game and tool development platform (formerly known as Unity 3D) and an understanding of how interactive media pipelines operate.
• Hands‑on exposure to mobile development environments for arenaflex’s iOS and Android platforms, including building, testing, and debugging applications.
• Proficiency using arenaflex’s issue‑tracking and documentation systems (formerly Jira and Confluence) to log, prioritize, and communicate defects.
• At least 5 years of experience delivering production‑level code, or an equivalent combination of education and practical project work.

Preferred Qualifications & Additional Skills

• Ability to read, interpret, and discuss C# source code, enabling effective communication with development teams.
• Exceptional written and verbal communication skills, with a talent for translating technical concepts into clear, actionable guidance for non‑technical partners.
• Strong organizational abilities, capable of juggling multiple support tickets, training sessions, and documentation updates simultaneously.
• Self‑motivated attitude with a proactive approach to problem‑solving and continuous improvement.
• Experience working in a remote or distributed team environment, demonstrating discipline and effective time management.
• Passion for the entertainment industry and a curiosity about emerging media technologies.

Core Skills & Competencies

• Technical Acumen: Solid grounding in software development fundamentals, debugging techniques, and version control workflows.
• Customer Service Excellence: Empathy, patience, and a solutions‑oriented mindset when assisting external partners.
• Collaboration: Ability to build strong relationships across engineering, product, and creative teams, fostering a culture of shared ownership.
• Documentation Mastery: Skill in producing clear, concise, and visually engaging support materials that accelerate learning.
• Adaptability: Comfort navigating a fast‑paced environment where priorities shift and new challenges emerge daily.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As an External Support Engineer, you will have access to:

• Mentorship from senior engineers and product leaders who will guide your technical and career progression.
• Internal training programs covering advanced debugging, cloud infrastructure, and emerging media technologies.
• Opportunities to transition into specialized roles such as Tool Engineer, Product Analyst, or Technical Program Manager after gaining experience.
• Participation in cross‑functional hackathons and innovation sprints that encourage creative problem‑solving.
• Support for certifications related to software development, cloud platforms, and agile methodologies.

Work Environment & Culture at arenaflex

Our remote‑first culture emphasizes flexibility, autonomy, and work‑life balance. Key aspects of our environment include:

• Collaborative Spirit: Regular virtual coffee chats, team stand‑ups, and cross‑departmental workshops keep everyone connected.
• Inclusive Atmosphere: arenaflex is committed to diversity, equity, and inclusion, fostering a workplace where every voice is heard.
• Innovation‑Driven: Employees are encouraged to experiment, share ideas, and contribute to the next generation of entertainment technology.
• Transparent Communication: Leadership shares company goals, performance metrics, and strategic direction openly with all team members.
• Health & Well‑Being: Comprehensive wellness programs, mental‑health resources, and flexible scheduling support a healthy lifestyle.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract top talent. While exact figures vary based on experience, location, and market conditions, candidates can expect:

• Base salary that aligns with industry benchmarks for entry‑level technical support roles.
• Performance‑based bonuses and annual salary reviews.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off, parental leave, and holiday schedules.
• Professional development stipend for courses, conferences, and certifications.
• Remote work allowance covering home office equipment and internet costs.
• Access to arenaflex’s entertainment library for personal enjoyment.

Core Working Hours

Our core collaboration window runs from 10:00 am to 6:00 pm Central Standard Time (CST). During these hours, you’ll be expected to attend meetings, respond to partner inquiries, and coordinate with the engineering team. Outside of core hours, flexible scheduling is encouraged to accommodate different time zones and personal commitments.

Application Process

If you are passionate about supporting creators, thrive in a dynamic technical environment, and are eager to launch a rewarding career with arenaflex, we want to hear from you. Please submit your resume, a brief cover letter outlining your interest in the role, and any relevant project samples or documentation you have created.

Apply Job!

Join arenaflex – Shape the Future of Entertainment

At arenaflex, every day presents a new opportunity to make an impact on how stories are told and experienced worldwide. As an External Support Engineer, you will directly influence the efficiency and success of our global content partners, ensuring that the tools they rely on are robust, intuitive, and continuously improving. Your contributions will help maintain arenaflex’s reputation for technical excellence and creative freedom.

Ready to embark on an exciting journey where technology meets storytelling? Apply today and become a catalyst for innovation at arenaflex.