Part-Time Remote Customer Support Specialist – Transportation Services & Commuter Assistance at arenaflex

About arenaflex

arenaflex is a global leader in infrastructure consulting, dedicated to shaping the future of transportation, water, energy, and built environments. With a workforce of more than 50,000 professionals spanning planning, design, engineering, digital innovation, and construction management, arenaflex partners with public and private sector clients to solve complex challenges and create lasting legacies. Our mission is simple yet powerful: deliver a better world by connecting communities, improving mobility, and fostering sustainable development.

As the demand for resilient infrastructure accelerates worldwide, arenaflex is expanding its service footprint and investing heavily in technology‑driven solutions. Whether you’re interested in helping commuters navigate daily travel, supporting large‑scale rail projects, or contributing to climate‑smart initiatives, arenaflex offers a dynamic platform where bold ideas become real‑world impact.

Position Overview

arenaflex is seeking a motivated and detail‑oriented Part‑Time Remote Customer Support Specialist to join our CTrides project team. This role focuses on the statewide transportation demand management (TDM) program and provides frontline assistance for commuter rail services on the Shore Line East and Hartford Line corridors. The position is weekend‑based, operating from 7 am to 6 pm Eastern Time, and offers a blend of remote work with occasional in‑person training sessions.

As a key member of the customer service hub, you will be the voice of arenaflex for thousands of daily commuters, delivering accurate information, timely alerts, and personalized travel solutions. Your contributions will directly influence rider satisfaction, operational efficiency, and the overall perception of arenaflex’s transportation services.

Key Responsibilities

• Provide courteous, accurate, and prompt telephone, email, and web‑based support to commuters and other stakeholders.
• Develop deep familiarity with Connecticut’s rail and bus services, schedules, fare structures, and service alerts.
• Navigate multiple web‑based and printed sources to locate and verify transportation information quickly.
• Answer inbound calls, route inquiries to appropriate departments, and resolve issues on first contact whenever possible.
• Utilize the Live Chat platform to engage with customers in real‑time, delivering concise and helpful responses.
• Monitor and manage several dedicated email inboxes, drafting clear and professional replies.
• Compile and disseminate time‑sensitive service alerts across email, SMS, social media, and website channels.
• Design customized commute plans based on individual travel needs, preferences, and accessibility requirements.
• Conduct outbound follow‑up calls to verify satisfaction, gather feedback, and provide second‑level support when needed.
• Assist the outreach and marketing team with administrative tasks, data entry, and reporting.
• Coordinate with transportation providers to update route and schedule information in the content management system (CMS).
• Leverage arenaflex’s internal tools, Microsoft Office or G Suite applications, and other digital resources to complete daily assignments efficiently.

Essential Qualifications

• High school diploma (or equivalent) plus a minimum of two years of relevant experience, or a comparable blend of education and work history.
• Demonstrated ability to communicate clearly and professionally via phone, email, and chat.
• Strong attention to detail, ensuring that every piece of information shared with customers is accurate and up‑to‑date.
• Excellent time‑management and multitasking skills, with the capacity to handle multiple inquiries simultaneously.
• Proficiency with Microsoft Office (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Gmail).
• Availability to attend a mandatory two‑week training program on weekdays before commencing weekend duties.
• Commitment to work the designated weekend schedule (7 am‑6 pm ET) consistently.

Preferred Qualifications & Skills

• Prior experience in a customer service or call‑center environment, preferably within transportation, public transit, or related sectors.
• Familiarity with transportation terminology, commuter rail operations, and demand‑management concepts.
• Experience using live‑chat software, ticketing systems, or CRM platforms.
• Ability to quickly learn and navigate multiple information sources, including PDFs, PDFs, PDFs, and online schedules.
• Strong problem‑solving mindset, with a focus on delivering solutions that enhance the commuter experience.
• Demonstrated empathy and patience when handling complex or frustrated customers.
• Basic knowledge of accessibility standards and accommodations for riders with special needs.

Career Growth & Development

arenaflex invests heavily in employee development. As a Customer Support Specialist, you will have access to:

• Comprehensive onboarding and ongoing training programs designed to deepen your knowledge of transportation systems and arenaflex’s service portfolio.
• Mentorship opportunities with senior analysts, program managers, and digital innovators across the organization.
• Pathways to transition into full‑time roles in operations, communications, data analysis, or project coordination within arenaflex’s transportation division.
• Certification support for industry‑recognized credentials such as Certified Transportation Planner (CTP) or Customer Service Excellence (CSE) programs.
• Opportunities to participate in cross‑functional initiatives, including sustainability projects, community outreach, and technology pilots.

Work Environment & Culture

arenaflex fosters an inclusive, collaborative, and forward‑thinking culture. Our core values—integrity, innovation, and impact—guide everything we do. As a remote team member, you will enjoy:

• A flexible work model that balances remote productivity with occasional in‑person training and team‑building events.
• A supportive leadership team that encourages open communication, continuous feedback, and employee empowerment.
• Diverse, equity‑focused initiatives that ensure every voice is heard and respected.
• Access to a global network of professionals, enabling knowledge sharing across continents and disciplines.
• Regular virtual town halls, wellness webinars, and community‑service days that reinforce our commitment to a better world.

Compensation, Perks & Benefits

While specific salary details will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:

• Hourly wage commensurate with experience, plus eligibility for performance‑based bonuses.
• Comprehensive health coverage (medical, dental, vision) for eligible employees.
• Life, AD&D, and short‑ and long‑term disability insurance.
• Paid time off, holidays, and sick leave in line with arenaflex’s generous leave policies.
• Retirement savings options, including a 401(k) plan with employer matching contributions.
• Employee assistance programs, mental‑health resources, and wellness incentives.
• Access to arenaflex’s global learning platform, offering courses on leadership, technology, and industry trends.
• Opportunities to earn recognition awards for outstanding service and innovation.

Application Process

If you are passionate about helping commuters navigate their daily journeys, thrive in a fast‑paced environment, and want to be part of a world‑class infrastructure firm, we encourage you to apply. To be considered, please ensure you can attend the required two‑week training and are available for the weekend schedule.

arenaflex values diversity and is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to Join arenaflex?

Take the next step in your career and become a vital part of arenaflex’s mission to deliver a better world. Click the link below to submit your application and start a rewarding journey with a company that truly values your talent and ambition.

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