Business Development Associate

C.H. Robinson is hiring a Business Development Associate to build and manage a customer portfolio while developing long‑term relationships. This role involves leveraging AI tools for quoting and scheduling, focusing on selling and revenue growth, and operating with autonomy backed by the company's resources.

Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups

Skills

• High School Diploma or GED
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%
• Bachelor's Degree from an accredited college or university
• Attention to detail, accuracy, and problem-solving
• Demonstrated negotiation, collaboration, and influencing skills
• Proficient in Microsoft Office Suite of Programs
• Values a diverse and inclusive work environment

Benefits

• Three medical plans which include
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Company Overview