Customer Service Representative (within 60 minutes of Portsmouth, NH)

Marion Edward & Associates is seeking a Customer Service Representative/Support to assist MEA CLIENT staff with customer service and help desk support, and other project coordination and scheduling. He/She will primarily focus on CLIENT projects. Responsibilities... • Responds to Inbound/Outbound Call Inquiries • Initiates outbound calls to respond to inquiries and to follow-up with previous contacts • Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities • Performs support ticket transaction resolution tasks and administrative functions • Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries • Responsible for maintaining adequate records/documentation for audit and internal control purposes • Routes mail, email, and other administrative support duties as assigned • Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries • Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities Required Skills: • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. • Expected to have excellent verbal, written communication and troubleshooting skills • Demonstrated understanding and ability to work with persons with disabilities. • Ability to compose reports, business correspondence, and procedure manuals. • Excellent verbal and written communication skills. • Ability to troubleshoot. • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. • Excellent attention to detail and ability to manage time effectively in a fast paced environment. • Knowledge of MS Windows, Excel and Word preferred. Education: High School degree or equivalent required Experience: 6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish) Working Conditions: Office Setting Job Types: Full-time, Temporary Pay: $18.00 - $21.00 per hour Shift: • 8 hour shift Weekly day range: • Monday to Friday Work setting: • Remote Education: • High school or equivalent (Preferred) Experience: • Customer Support & Client Services Occupations: 1 year (Required) Location: • Portsmouth, NH (Required) Work Location: Remote Apply Job!