Strategic Customer Development Manager – B2B Account Growth, Relationship Management & Revenue Expansion (Remote)

About arenaflex

arenaflex is a global leader in beverage solutions, renowned for its iconic brands and a legacy of innovation that spans more than a century. As a forward‑thinking organization, arenaflex continuously reinvents the way consumers experience refreshment, leveraging cutting‑edge technology, data‑driven insights, and a deep commitment to sustainability. Our purpose is to refresh the world and make a difference, and we achieve this by fostering an inclusive culture where curiosity, empowerment, inclusivity, and agility thrive.

Joining arenaflex means becoming part of a dynamic team that values continuous learning, collaborative problem‑solving, and the relentless pursuit of excellence. Whether you’re working from a home office in the United States or connecting with customers across the continent, you’ll be empowered to shape the future of the beverage industry while advancing your own professional growth.

Role Overview

The Customer Development Manager is a pivotal member of the North America Operations Unit (NAOU) Sales Organization. In this role, you will drive volume and revenue growth by proactively managing complex, high‑impact accounts and executing strategic sales initiatives. You will serve as the primary point of contact for a portfolio of key accounts, leveraging telephone‑based engagement, data‑driven discovery, and cross‑functional collaboration to deepen relationships, uncover opportunities, and deliver measurable business results.

This position is an individual contributor role that reports directly to the Customer Development Leadership Team. You will be accountable for both personal performance metrics and the collective goals of the assigned account teams, ensuring that arenaflex’s strategic objectives are met and exceeded.

Key Responsibilities

Proactive Customer Engagement

• Initiate and maintain regular telephone contacts with key decision‑makers to build trust, secure commitment, and champion arenaflex initiatives.
• Conduct comprehensive business reviews with customers, reinforcing strategic alignment, monitoring performance, and identifying areas for mutual growth.
• Utilize account diagnostics, market analysis, and data insights to discover and prioritize high‑potential opportunities.

Strategic Planning & Execution

• Coordinate the implementation of agreed‑upon activities—including mechanical service, equipment installation, and business‑building initiatives—across your geographic territory.
• Lead contract negotiations and renegotiations, collaborating with the arenaflex System, finance, and cross‑functional teams to formalize mutually beneficial agreements.
• Manage marketing reimbursements and local store funding programs to drive incremental sales and enhance brand visibility.

Performance Management & Reporting

• Accurately capture all customer interactions in arenaflex’s CRM platforms (e.g., Salesforce, arenaflexSolutions.com, Matrix/MFE).
• Monitor and optimize your own performance metrics, ensuring efficient contact cadence and successful execution of sales initiatives.
• Provide actionable feedback to the Customer Development Leadership Team on emerging opportunities and process improvements.

Professional Development & Team Collaboration

• Develop and execute an Individual Development Plan (IDP) that outlines clear pathways for personal growth and career advancement within NAOU.
• Participate actively in regional and account‑team meetings, sharing insights, best practices, and market intelligence.
• Flexibly adapt your work schedule to accommodate after‑hours calls, account‑team collaborations, and occasional travel to customer events, training sessions, or sales conferences.

Essential Qualifications

• Bachelor’s degree from an accredited institution (required).
• Minimum of 1 year of frontline sales experience (preferred), with a proven track record of meeting or exceeding sales targets.
• Demonstrated ability to communicate persuasively and influence senior‑level customers.
• Strong problem‑solving skills with a focus on delivering viable, customer‑centric solutions.
• Exceptional verbal and written communication abilities, coupled with active listening skills.
• Proficiency in time management, organization, and prioritization to handle multiple accounts simultaneously.
• Experience using CRM and analytics tools such as Salesforce, PowerBI, and Microsoft Outlook applications.

Preferred Qualifications & Additional Skills

• Experience in the beverage, consumer packaged goods (CPG), or related industry.
• Familiarity with contract negotiation processes and financial acumen.
• Ability to manage and resolve service issues, equipment installations, and reimbursement approvals.
• Comfort with building and delivering compelling customer presentations.
• Proven cross‑functional teamwork, collaborating with finance, operations, and marketing stakeholders.
• Willingness to travel up to 25% of the time for customer events, training, and conferences.

Core Competencies

• Account Management: Ability to nurture and expand strategic relationships.
• Business Acumen: Understanding of market dynamics, sales metrics, and revenue drivers.
• Communication: Clear, concise, and influential articulation of ideas.
• Collaboration: Seamless teamwork across diverse functional groups.
• Customer Relationship Management (CRM): Accurate data entry and insight extraction.
• Influencing & Negotiation: Persuasive skills to secure favorable outcomes.
• Prioritization: Strategic focus on high‑impact activities.

Compensation, Benefits & Perks

arenaflex offers a competitive salary range of $81,800 – $100,900, commensurate with experience, geographic location, and demonstrated expertise. In addition to base pay, you will be eligible for a comprehensive benefits package that may include:

• Medical, dental, and vision coverage with multiple plan options.
• Retirement savings plans with company matching contributions.
• Generous paid time off, holidays, and flexible work‑from‑home arrangements.
• Performance‑based bonuses and incentive programs tied to sales achievements.
• Professional development resources, including tuition reimbursement, certifications, and internal training academies.
• Employee assistance programs, wellness initiatives, and access to mental‑health support.
• Opportunities to participate in community outreach and sustainability projects aligned with arenaflex’s purpose.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is shaped by your ambition and the support you receive. As a Customer Development Manager, you will have access to:

• Mentorship from senior sales leaders and cross‑functional experts.
• Rotational programs that expose you to different facets of the business, from supply chain to marketing.
• Leadership development tracks designed to prepare high‑potential talent for managerial roles.
• Regular feedback loops and performance reviews that focus on continuous improvement.
• Networking events, industry conferences, and internal forums to broaden your professional network.

Work Environment & Culture at arenaflex

arenaflex prides itself on an inclusive, growth‑mindset culture where every voice matters. Our employees thrive in an environment that encourages curiosity, empowerment, inclusivity, and agility. Whether you are collaborating on a virtual call or presenting at a regional meeting, you will experience:

• A supportive team that celebrates diverse perspectives and ideas.
• Transparent communication from leadership about company strategy and performance.
• Flexibility to balance personal commitments with professional responsibilities.
• Recognition programs that honor both individual and team achievements.
• A commitment to sustainability, community impact, and ethical business practices.

Equal Opportunity Statement

arenaflex is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. We are dedicated to creating a workplace where all employees feel respected, valued, and empowered to succeed.

How to Apply

If you are ready to drive meaningful growth, build lasting customer relationships, and contribute to a purpose‑driven organization, we invite you to submit your application today. Click the link below to begin the process.

Apply Job!

Join arenaflex and Shape the Future of Refreshment

At arenaflex, your impact extends far beyond the numbers on a sales report. You will be part of a legacy that refreshes the world, inspires communities, and creates lasting value for customers and consumers alike. Bring your passion, expertise, and curiosity to a role where you can truly make a difference. We look forward to welcoming you to our team.