Customer Service & Sales Representative – Hybrid Premier Service Consultant for arenaflex Telecommunications

About arenaflex – Shaping the Future of Connectivity

arenaflex is a global leader in communications and technology, delivering innovative voice, internet, and wireless solutions to millions of customers worldwide. With a legacy of pioneering network advancements and a commitment to exceptional customer experiences, arenaflex empowers people to stay connected to what matters most. Our culture blends cutting‑edge technology with a people‑first mindset, creating an environment where every employee can thrive, grow, and make a tangible impact on the digital lives of our customers.

Why This Role Matters

As a Hybrid Customer Service & Sales Representative—also known as a Premier Service Consultant—you will be the voice of arenaflex, guiding prospective and existing customers through the exciting world of our latest products, services, and offers. This position sits at the intersection of customer care and revenue generation, where each interaction is an opportunity to build lasting relationships, solve problems, and drive meaningful sales results.

Position Overview

This hybrid role is based at our San Antonio, Texas office (1010 N Saint Mary’s St., San Antonio, TX 78215) and combines on‑site collaboration with remote work flexibility. You will spend 3‑4 days per week in our modern call‑center hub, collaborating with teammates and supervisors, and 1‑2 days working from a dedicated home office. The role is full‑time (40 hours per week) and offers a structured schedule that includes breaks, lunch periods, and designated “open time” to ensure you are always ready to assist our customers.

Key Responsibilities

Customer Acquisition & Service Delivery

• Engage inbound callers, chat messages, and email inquiries to assess needs and recommend the best arenaflex voice, internet, and wireless plans.
• Guide customers through the activation process for new services, ensuring a seamless setup of devices, accessories, and account details.
• Provide clear, jargon‑free explanations of billing statements, rate plans, and feature bundles to help customers make informed decisions.

Sales & Upselling

• Identify upsell and cross‑sell opportunities by listening for cues that indicate a customer could benefit from additional services or upgraded devices.
• Present tailored product recommendations that align with each customer’s lifestyle, budget, and technology preferences.
• Consistently meet or exceed daily, weekly, and monthly sales targets while maintaining a focus on customer satisfaction.

Issue Resolution & Technical Support

• Troubleshoot basic connectivity problems across internet, voice, and data networks, escalating complex cases to Tier 3 specialists when necessary.
• Assist customers with billing disputes, payment processing, plan changes, and account adjustments, ensuring timely and accurate resolutions.
• Document all interactions in arenaflex’s CRM system, maintaining up‑to‑date records that support future service excellence.

Cross‑Training & Flexibility

• Participate in ongoing training programs that expand your expertise in collections, retention, sales channel coordination, and advanced technical support.
• Adapt to varying shift patterns—including evenings, weekends, and holidays—to meet business needs and provide 24/7 coverage.
• Collaborate with peers across multiple departments to share best practices and continuously improve the customer journey.

What You’ll Experience Day‑to‑Day

• High‑volume inbound contact environment handling calls, chats, and emails with a focus on speed and accuracy.
• Use of multiple arenaflex tools and platforms to retrieve account information, process orders, and resolve technical issues.
• Regular coaching sessions, performance dashboards, and peer‑review feedback to help you sharpen your consultative selling skills.
• Opportunities to earn commissions on top of a competitive hourly wage, with clear pathways to higher earnings as you achieve sales milestones.

Essential Qualifications

• Proven experience in a call‑center, customer service, or sales environment—preferably within telecommunications or a related technology sector.
• Strong verbal communication skills with the ability to explain complex technical concepts in simple, relatable terms.
• Demonstrated ability to meet or exceed sales quotas while maintaining high customer satisfaction scores.
• Flexibility to work varied shifts, including evenings, weekends, and holidays, as business demands dictate.
• Reliable high‑speed internet connection and a dedicated home workspace that meets arenaflex’s remote‑work standards (quiet, secure, ergonomic).

Preferred Qualifications

• Experience with telecommunications billing systems, CRM platforms (e.g., Salesforce, Zendesk), or similar enterprise software.
• Technical aptitude for basic network troubleshooting (Wi‑Fi, broadband, mobile data).
• Previous exposure to commission‑based sales roles and a track record of achieving performance incentives.
• High school diploma or GED; associate or bachelor’s degree in business, communications, or a related field is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help customers succeed.
• Consultative Selling: Ability to uncover needs, position solutions, and close deals without being pushy.
• Problem‑Solving: Quick identification of root causes and efficient resolution of service or billing issues.
• Multitasking: Managing multiple communication channels while maintaining accuracy and composure.
• Team Collaboration: Working closely with peers, supervisors, and technical specialists to deliver seamless service.
• Adaptability: Comfort with evolving product portfolios, new technology rollouts, and shifting business priorities.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and forward‑thinking workplace. Our San Antonio hub features open‑plan workstations, breakout rooms for brainstorming, and a vibrant break area stocked with refreshments. When you work from home, you’ll receive a full suite of equipment—including a laptop, monitor, keyboard, and a mobile device—so you can stay productive and connected. Regular virtual town halls, employee resource groups, and wellness initiatives ensure that every team member feels valued and supported.

Compensation, Perks, & Benefits

We offer a competitive hourly wage ranging from $16.16 to $17.41, plus the potential to earn up to $12,000 in annual commissions** when sales goals are met. In addition to base pay, arenaflex provides a comprehensive benefits package that includes:

• Medical, dental, and vision insurance with multiple plan options.
• 401(k) retirement savings plan with company match.
• Generous paid time off—minimum 23 vacation days per year plus 9 company‑designated holidays.
• Paid parental leave, adoption reimbursement, and additional sick leave beyond statutory requirements.
• Short‑term and long‑term disability coverage, life and accidental death insurance.
• Supplemental benefits such as critical illness, accident hospital indemnity, and group legal assistance.
• Employee Assistance Program (EAP) and extensive wellness resources (mental‑health counseling, fitness challenges, nutrition guides).
• Discounts of up to 50 % on arenaflex mobility plans, internet services (including fiber where available), and accessories.
• Tuition reimbursement for continued education and professional development.

Career Growth & Learning Opportunities

arenaflex is committed to your long‑term success. As a Premier Service Consultant, you will have access to:

• Structured onboarding and paid training that equips you with product knowledge, sales techniques, and technical troubleshooting skills.
• Continuous learning pathways—including certifications in network fundamentals, sales excellence, and customer experience management.
• Mentorship programs that pair you with seasoned leaders who can guide your career trajectory.
• Clear promotion tracks leading to senior sales, team lead, operations management, or specialist roles within arenaflex’s expansive portfolio.

Remote‑Work Requirements & Expectations

To ensure a secure and productive home office, you must meet the following criteria:

• Verified high‑speed internet (minimum 25 Mbps download, wired LAN preferred).
• Dedicated workspace that complies with arenaflex’s Clean Desk and security policies (quiet environment, ergonomic chair, reliable power source).
• Willingness to participate in periodic workspace audits, remote desktop observations, and occasional webcam checks to maintain compliance.
• Adherence to all technical, security, and performance standards set by arenaflex, including regular training updates and performance reviews.

How to Apply

If you are ready to become the voice of arenaflex, help customers stay connected, and grow your career in a dynamic telecommunications environment, we want to hear from you! Click the link below to submit your application, attach your resume, and tell us why you’re the perfect fit for this hybrid Customer Service & Sales Representative role.

Apply Now – Join arenaflex Today!

Equal Opportunity Employer

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of age, race, color, national origin, religion, gender, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities.

Take the Next Step

Embark on a rewarding career where every conversation matters, every sale fuels innovation, and every day brings new challenges and opportunities. Join arenaflex, where your talent meets technology, and together we’ll shape the future of connectivity.